Armand Gonzalzles
New Orleans,LA
Summary
Accomplished Restaurant Manager with a proven track record at Lilette Restaurant, enhancing operational efficiency and customer satisfaction. Expert in restaurant operations management and adept at conflict resolution, I've significantly improved service standards. My leadership has fostered team excellence and boosted sales, showcasing a blend of strategic vision and interpersonal skills. Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lilette Restaurant
New Orleans, LA
03.2024 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
General Manager
The Tasting Room - Seattle
New Orleans, Louisiana
02.2021 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Bachelor of Arts - Communications
Loyola University, New Orleans
New Orleans, LA05-2002
Skills
- Restaurant operations management
- Operations management
- Conflict resolution techniques
- Proven sales record
- Food service background
- Trained in performance and wage reviews
- Recruitment
Affiliations
- I'm a creative. Definitely interested in the Arts to balance out the craziness of the week.
- Health very important to me so avid runner and try to maintain a few races a year
Certification
- Level 2 WSET
- Tequila Certification
- Servesafe
References
References available upon request.
Timeline
Restaurant Manager
Lilette Restaurant
03.2024 - Current
General Manager
The Tasting Room - Seattle
02.2021 - 08.2024
Bachelor of Arts - Communications
Loyola University, New Orleans