Armand Gray
Richfield,MN
Summary
Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Information System Technician (IT)
United States Navy, USN
01.2019 - Current
- Handled initial troubleshooting and escalation of service requests.
- Trained users on how to properly operate equipment and software programs.
- Used ticketing systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Configured hardware and granted system permissions to new employees.
- Provided basic end-user troubleshooting and desktop support.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
DTS Clerk
United States Navy, USN
01.2019 - Current
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Booked domestic and international car, hotel and rail services.
- Made alternate booking arrangements if changes arose before or during trip.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
High School Diploma -
Klein Forest High School
Houston, TX06.2017
No Degree - Information Technology
United States Naval Academy A-School
Pensacola, FL08.2019
Skills
- Equipment Maintenance
- User Experience
- Technical Support and Assistance
- Troubleshooting
- Computer Maintenance
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Timeline
Information System Technician (IT)
United States Navy, USN
01.2019 - Current
DTS Clerk
United States Navy, USN
01.2019 - Current
High School Diploma -
Klein Forest High School
No Degree - Information Technology
United States Naval Academy A-School