Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Armand Gray

Houston,TX

Summary

Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Wait Staff Member

Barcelona Wine Bar
03.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Information System Technician (IT)

United States Navy, USN
01.2019 - Current
  • Handled initial troubleshooting and escalation of service requests.
  • Trained users on how to properly operate equipment and software programs.
  • Used ticketing systems to manage and process support actions and requests.
  • Identified and solved technical issues using variety of methods such as questioning users, Identifying symptoms, determining recent changes, duplicating the problem, narrowing down the issue, and testing/implementing solutions.
  • Configured hardware and granted system permissions to new employees.
  • Provided basic end-user troubleshooting and desktop support.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Education

High School Diploma -

Klein Forest High School
06.2017

Skills

  • Equipment Maintenance
  • User Experience
  • Customer Service
  • Technical Support and Assistance
  • Troubleshooting
  • Computer Maintenance
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Handling complaints
  • Meal recommendations
  • Professional appearance

Additional Information

Currently Studying For:

CompTIA: A+ Certification

Microsoft: 365 Certification


Timeline

Wait Staff Member

Barcelona Wine Bar
03.2025 - Current

Information System Technician (IT)

United States Navy, USN
01.2019 - Current

High School Diploma -

Klein Forest High School

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