Armand Macatangay
BELLEVILLE,NJ
Summary
Dynamic Patient Access Specialist with a proven track record at Mountainside Hospital, excelling in HIPAA compliance and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective conflict resolution. Committed to fostering team collaboration and driving continuous improvement in training initiatives for staff development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Mountainside Hospital
11.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits specific services rendered.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Completed onboarding training for new hires.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Sought continuing education opportunities to stay current with industry trends.
Patient Business Representative
Mount Sinai West Hospital
08.2003 - 10.2020
- Managed daily cash reconciliation accurately, ensuring proper accounting practices were followed at all times.
- Reduced billing errors by maintaining accurate and up-to-date patient records.
- Proactively addressed potential conflicts between patients'' needs and clinic schedules by consistently monitoring appointment availability and facilitating adjustments as necessary.
- Contributed to practice growth by effectively converting prospective patients into scheduled appointments during phone consultations.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information.
- Trained new staff members on office procedures, policies, and software systems, contributing to a cohesive work environment.
- Assisted in the implementation of a new electronic medical record system, increasing office productivity and efficiency.
- Streamlined processes for insurance verification, resulting in faster appointment scheduling.
- Enhanced patient satisfaction by providing efficient and professional customer service.
Education
Bachelor of Science - Business Management
Saint Peter's University
Jersey City, NJ03-1992
Skills
- HIPAA compliance
- Insurance verification
- Patient scheduling
- Electronic medical records
- Customer service
- Team collaboration
- Conflict resolution
- Employee training
Certification
- CRCR, Certified Revenue Cycle Representative - November 2025
- SMART Specialized Mentor and Revenue Cycle Trainer
2023 to present
Languages
Tagalog
Native or Bilingual
Timeline
Patient Access Specialist
Mountainside Hospital
11.2021 - Current
Patient Business Representative
Mount Sinai West Hospital
08.2003 - 10.2020
Bachelor of Science - Business Management
Saint Peter's University
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