Armand Shuler
Augusta,GA
Summary
Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and sales revenue through exceptional service and upselling abilities. Skilled in complaint handling and data management, demonstrating reliability and effective communication. Achieved increased product visibility and performance by optimizing displays and fostering client relationships at Coca-Cola UNITED. Customer service professional with proven track record in support roles, bringing extensive experience in resolving customer concerns and improving client relations. Known for strong collaboration skills and adaptability, consistently contributing to team success and meeting evolving needs. Skilled in problem-solving and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Overnight Stocker
Walmart
02.2019 - 10.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Stocked shelves to match planogram images and instructions.
Package Handler
Fedex
06.2022 - 07.2024
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Stored and secured packages in designated areas to prevent damage and theft.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Sales Merchandiser
Coca-Cola
05.2024 - Current
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
Customer Support Specialist
Teleperformance USA
01.2024 - 09.2024
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Education
High School Diploma - General Studies
North Augusta High School
North Augusta, SC06.2019
Skills
- Call center experience
- Complaint Handling
- Upselling abilities
- Empathy Display
- Customer service excellence
- Data Management
- Customer Success Management
- Teamwork and Collaboration
- Software troubleshooting
- Problem-Solving
- Customer Service
- Problem-solving abilities
- Attention to Detail
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Remote Support
- Decision-Making
Timeline
Sales Merchandiser
Coca-Cola
05.2024 - Current
Customer Support Specialist
Teleperformance USA
01.2024 - 09.2024
Package Handler
Fedex
06.2022 - 07.2024
Overnight Stocker
Walmart
02.2019 - 10.2022
High School Diploma - General Studies
North Augusta High School