Armand Slade
Fairfield
Summary
Professional focused on systems analysis with a strong background in managing endpoints and enhancing team collaboration. Proven ability to deliver impactful solutions that optimize system performance and improve customer satisfaction. Adaptable and reliable communicator with a commitment to achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Analyst
Clarke Power Services
09.2023 - Current
- Managed 1,000+ endpoints and 700+ users with SCCM, Intune, and Group Policy while maintaining endpoint and Windows server security updates.
- Acted as the primary escalation point for technical support and cybersecurity incidents identified by SOC, facilitating timely resolution and risk mitigation.
- Developed technical documentation to enhance knowledge sharing and streamline troubleshooting processes, improving team response time.
Technical Support Team Leader
Clarke Power Services
12.2021 - 09.2023
- Managed workload distribution and software licensing, ensuring timely ticket responses and consistent system uptime.
- Developed escalation procedures for complex issues, enhancing collaboration across teams and streamlining resolution processes.
- Led weekly team meetings to identify challenges and improve team communication.
Technical Support Specialist
Clarke Power Services
09.2019 - 12.2021
- Resolved technical, networking, software, and hardware issues through timely remote support, restoring service functionality and enhancing customer satisfaction.
- Trained new hires on support procedures and documented support interactions, fostering knowledge sharing within the team.
- Provided technical support for power generation systems and equipment.
- Diagnosed and resolved customer issues through phone and remote assistance.
- Documented troubleshooting steps in internal knowledge base for future reference.
Education
Bachelor of Science - Information Technology
Augusta University
Augusta, GA05-2018
Skills
- Data analysis tools
- Incident response
- Cybersecurity
- Security patching
- Endpoint management
- Network monitoring
- System upgrades
- Systems deployment
- Application management
- Active Directory management
- VMware infrastructure
Certification
- MD 102 - Microsoft Endpoint Administrator
- CCNA - February 2026 - 2029
- COMPTIA Server + September 2024 - No expiration
- COMPTIA Security + September 2023 - 2026
- COMPTIA Network + September 2021-2026
- AZ - 900 Azure Fundamentals April 2025 - No expiration
Timeline
System Analyst
Clarke Power Services
09.2023 - Current
Technical Support Team Leader
Clarke Power Services
12.2021 - 09.2023
Technical Support Specialist
Clarke Power Services
09.2019 - 12.2021
Bachelor of Science - Information Technology
Augusta University