Armand Souliman
El Dorado Hills,CA
Summary
Dynamic leader with a proven track record at Togos and MDStat Urgent Care, excelling in client acquisition and retention, and strategic marketing. Leveraged strong negotiation and exceptional customer service skills to boost revenue and streamline operations. Successfully acquired and managed a Togos franchise with annual net sales of $600,000, increasing revenue to nearly $800,000 through strategic initiatives. This growth was driven by implementing innovative catering techniques, establishing recurring contracts, and building strong partnerships with local businesses. Focused on operational improvements and relationship management to enhance profitability and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Restaurant Owner
Togos
09.2019 - Current
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 15 employees.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Strengthened client relationships through consistent communication and excellent customer service.
- Boosted revenue with the creation and execution of customized catering packages for clients.
Office Manager
MDStat Urgent Care
06.2016 - 09.2019
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw daily operations for improved workflow and reduced patient wait times.
Skills
- Strong negotiation skills
- Sales strategy implementation
- Client acquisition
- Client retention strategies
- Marketing
- Contract negotiation
- Business planning
- Business marketing
- Sales proficiency
Accomplishments
Award-winning franchise owner recognized as the youngest ever to receive “Franchisee of the Year” for transforming an underperforming location’s annual net sales from $600,000 to $800,000. Successfully revitalized operations by implementing innovative strategies, driving profitability, and establishing strong customer and community relationships, leading to sustained business growth and brand prominence.
Timeline
Restaurant Owner
Togos
09.2019 - Current
Office Manager
MDStat Urgent Care
06.2016 - 09.2019
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