Armand Zachary

• Ensured accurate documentation of job progress, including materials used, hours worked, and any changes in project scope.
• Assisted in developing budget estimates for potential projects, contributing to increased revenue opportunities.
• Collaborated effectively with other trade professionals on multi-disciplinary projects for seamless execution.
• Enhanced customer satisfaction by providing exceptional service during cable installations and troubleshooting issues.
• Trained new hires on best practices for cable installation and repairs, ensuring consistent work quality across the team.
• Managed a team of cable technicians to ensure high-quality work and adherence to safety standards.
• Reduced callbacks by meticulously addressing all customer concerns before completing a project site visitation.

• installed ,maintain , performed preventative maintenance on residential and commercial properties

• handled anything dealing with coax cable , fiber , cat 5 &6 , ethernet , cameras , phone lines , device provisioning etc …

• Facilitated timely completion of repair tasks by closely coordinating with suppliers for spare parts procurement.
• Streamlined work processes by developing and implementing standard operating procedures for the team.
• Increased team productivity by providing guidance, training, and mentorship to junior technicians and operators.
• Collaborated with other departments for successful execution of cross-functional projects related to water and fuel systems.
• Continuously expanded professional knowledge and skills through participation in industry-specific seminars, trainings, and certifications.
• Implemented risk mitigation strategies in line with organizational policies, maintaining a safe working environment for all personnel.
• Collected water samples to test alkalinity, hardness, and residual levels.
• Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
• Adhered to EPA and OSHA regulations.
• Operated equipment such as front-end loaders, forklifts, and slakers regularly.
• Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
• Trained new employees on safe and productive water-treatment plant operation.
• Replaced worn or defective parts and adjusted settings to improve performance.
• Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
• Installed, calibrated and tested new or repaired parts and equipment.
• Utilized computerized analytical software to detect potential mechanical problems.

• performed relief projects to different communities in different states

• performed waste pipe repair , installation, and preventative maintenance

• performed regular system operational check on fuel systems ,( jp8 , gasoline , & diesel )

• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered questions about store policies and addressed customer concerns.
• Contributed to a positive work environment by collaborating with team members and offering support when needed.
• Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
• Increased sales revenue by building strong customer relationships and providing tailored product recommendations.