Armanda Gutierrez
Los Fresnos
Summary
Compassionate and motivated professional with strong communication, interpersonal, and problem-solving skills. Experienced in working with diverse individuals in fast-paced environments while providing quality support and building positive relationships. Dedicated, adaptable, and committed to helping others while continuing professional and personal growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Lab Technician
Lower Valley Dental Associates
Brownsville, TX
06.2026 - Current
- Coordinated and tracked multiple cases from intake through completion while ensuring deadlines were met.
- Performed quality assurance reviews to maintain accuracy and compliance with office standards.
- Communicated effectively with providers and external laboratories to coordinate case details and resolve issues.
- Maintained accurate documentation and confidential patient records in accordance with office policies and privacy standards.
- Prioritized a high-volume workload while managing competing deadlines in a fast-paced environment.
- Followed strict infection control, sterilization, OSHA, and safety protocols.
Registered Dental Assistant
Lower Valley Dental Associates
Brownsville, TX
06.2016 - Current
- Supported dentists during examinations and procedures by providing necessary tools and materials.
- Provide patient-centered care by offering clear instructions and emotional support during procedures.
- Collect and document patient health histories and vital signs, ensuring accuracy and attention to detail.
- Assist with sedation procedures while monitoring patient stability; CPR certified.
- Collaborate with providers to maintain high standards of safety and quality care.
Intern
Outcomes Detox and Recovery
Brownsville, TX
02.2026 - 05.2026
- Shadow an LCDC-I to gain hands-on experience in substance use treatment and recovery services.
- Assist with case management tasks, including documentation, referrals, and client follow-ups.
- Support group sessions and observe individual counseling to strengthen clinical skills.
- Maintain accurate and confidential client records in compliance with HIPAA and facility standards.
Front Desk Associate
Galaxy Bowling Center
Brownsville, TX
08.2010 - 07.2015
- Delivered excellent customer service by addressing questions, resolving concerns, and managing bookings.
- Coordinated events and maintained organized scheduling systems.
- Demonstrated teamwork and problem-solving in a fast-paced environment.
Sales Associate
Victoria Secret
Brownsville, TX
09.2008 - 07.2010
- Created positive customer experiences through effective communication and product knowledge.
- Maintained organized displays and handled transactions with accuracy.
- Demonstrated teamwork and problem-solving in a fast-paced environment.
Education
Bachelor of Science - Addiction Studies
University of Texas Rio Grande Valley
Edinburg, TX05-2026
Certificate - Dental Assisting
Texas State Technical College
Harlingen, TX05-2016
Skills
- Case coordination
- Documentation
- Record keeping
- Communication
- Organization
- Time management
- Compliance with policies and regulations
- Attention to detail
Certification
- License Chemical Dependency Counselor - Intern (LCDC-I) - Application Pending
- Registered Dental Assistant
- CPR -Basic Life Support
- Adult Mental Health First Aid
Languages
Spanish
English
Timeline
Dental Lab Technician
Lower Valley Dental Associates
06.2026 - Current
Intern
Outcomes Detox and Recovery
02.2026 - 05.2026
Registered Dental Assistant
Lower Valley Dental Associates
06.2016 - Current
Front Desk Associate
Galaxy Bowling Center
08.2010 - 07.2015
Sales Associate
Victoria Secret
09.2008 - 07.2010
Bachelor of Science - Addiction Studies
University of Texas Rio Grande Valley
Certificate - Dental Assisting
Texas State Technical College