Armanda Khan
Management
Atlanta,GA
Summary
Seasoned, creative, and client focused professional. Experienced in sales management, client service, recruiting, hiring, training and education. Passionate about achieving goals while creating high value business relationships. I am looking for what ignites my passion in varied creative endeavors. I love inspiring others, whether through elevating their skillset or inspiring them to reach higher.
Overview
21
21
years of professional experience
Work History
Store Manager
The Body Shop
Atlanta, GA
10.2019 - 03.2024
- Train and drive teams on sales, customer service, KPI’s, Products
- Customer Ambassador for district delivering training on new product development and customer satisfaction survey metrics
- Interview and hire employees as per HR standards
- Scheduling, time management, budgeting and managing payroll.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Co-Manager/Store Manager
Sephora
Atlanta, GA
05.2011 - 10.2018
- Exceeded sales goals, coaching color teams on sales technique, artistry skills, and client service.
- Trained artists for certification in artistry
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained great relationships with Vendors to ensure success of brands.
Prestige Manager
Ulta Salon and Cosmetics
06.2003 - 05.2011
- Managed prestige team, increased sales of business through development, coaching, and training.
- Training classes, ongoing education in sales and goals, skincare, makeup techniques and application
- Organized events to boost sales, Successfully had event bookings up to 300 clients bringing in 12-$15,000.00 in a day.
- Built relationships with clients and account executives
Lancome Counter Manager
Belk Department Store
09.2004 - 05.2006
- Achieved goals set by Belk and Lancome, kept daily track of sales and commission, all related paperwork, kept the counter stocked and clean, friendly customer service, closing of sales, maintained a friendly competitive edge with other cosmetic counters
Skills
- Sales and Strategy
- Store Management
- Event Planning
- Store Merchandising
- Retail Inventory Management
- POS Systems
- Shift Scheduling
- Recruiting and Hiring
- Performance Reviews
- Leadership Development
- Outstanding communication skills
- Operational Efficiency
- Payroll Management
- Problem-Solving
- Staff Training and Development
- Relationship Building and Management
- Motivating others through feedback to identify improvements
- Delegating Work
- Policies and Procedures
Timeline
Store Manager
The Body Shop
10.2019 - 03.2024
Co-Manager/Store Manager
Sephora
05.2011 - 10.2018
Lancome Counter Manager
Belk Department Store
09.2004 - 05.2006
Prestige Manager
Ulta Salon and Cosmetics
06.2003 - 05.2011