Armanda Lester
Canonsburg,PA
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Boosts operational efficiency and service levels to drive sustainable growth across sectors, with skills in relationship building, policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
13
13
years of professional experience
Work History
Vice President of Operations
North American Dental Group
2022.06 - Current
- Accountable for P&L of $200 Million Revenue
- Current EBITDA 25% Margin
- Achieved organic growth of 15% 2023-2024 through practice expansion initiatives, doctor additions, and payer fee negotiations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers. Resulting in a stable 3.5% Supplies cost and 3.9% Lab Cost
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality and Grow Patient Satisfaction Scores
- Increased profitability with cost control measures and revenue generation initiatives. Maintaining a less than 50% controllable margin
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization. With all operational and Clinical Initiatives
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
- Led mergers and acquisitions efforts that resulted in successful integrations of acquired entities while maintaining productivity levels.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Chair the Clinical and Operations Innovation Committee
- Host and Teach Quarterly Doctor Onboarding Program
- Project Manage Artificial Intelligence Integration with both Clinical and Operations functions
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
Regional Director of Operations
Complete Dental Care
2014.04 - 2022.06
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Consistent Organic Growth YoY 9%
- Maintained EBITDA Margin 27% -32% MoM
Financial Sales Consultant
PNC
2011.01 - 2014.04
- Use sales experience, product and procedural knowledge to identify the financial needs of customers
- Use of service and sales initiative to create new relationships and expand existing relationships
- Consultatively guide customer issues toward quick resolution by guiding our customers through resolution process and promoting myself as their personal resource.
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Developed strong relationships with clients for long-term business growth and retention.
- Exceeded sales targets consistently by implementing effective prospecting techniques and persuasive presentations.
- Collaborated with cross-functional teams to streamline operations, resulting in increased efficiency and productivity.
- Conducted comprehensive financial needs analyses to identify suitable investment opportunities for each client''s individual goals.
- Improved client retention rates by delivering exceptional customer service and addressing concerns promptly and effectively.
- Optimized portfolio performance by regularly monitoring market trends and adjusting client investments accordingly.
- Spearheaded efforts to enhance company revenue through the introduction of innovative financial products tailored to meet specific client needs.
Education
Bachelor of Science Education - Middle Childhood EducationHistoryEnglish
The Ohio State University
Columbus, Ohio01.2007
Associates of Arts - Business Management
The Ohio State University
Columbus, Ohio01.2005
Skills
- Promoting Process Improvements
- Negotiations
- Delivers Results: Focuses on critical objectives that add the most value and channels energy to consistently deliver results that exceed expectations
- Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and reinforce the performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performances
- Drives innovative Business Improvements: Promotes a work environment that fosters creative thinking and innovation while utilizing time management skills
- Process Improvements
- Leadership training
- Capital Spending
- Operations Oversight
- Performance Analysis
- Budget Control
- Business Development
- Customer Service Management
- Strategic planning and execution
- Cost analysis and savings
Timeline
Vice President of Operations
North American Dental Group
2022.06 - Current
Regional Director of Operations
Complete Dental Care
2014.04 - 2022.06
Financial Sales Consultant
PNC
2011.01 - 2014.04
Bachelor of Science Education - Middle Childhood EducationHistoryEnglish
The Ohio State University
Associates of Arts - Business Management
The Ohio State University
Similar Profiles
Bethany SecretiBethany Secreti
Dental Office Treatment Plan Coordinator- Office Manager at North American Dental Group- Complete Dental CareDental Office Treatment Plan Coordinator- Office Manager at North American Dental Group- Complete Dental Care
Amy Grace MunozAmy Grace Munoz
Office Manager at North American Dental Group, IncOffice Manager at North American Dental Group, Inc
Tiffany MartinTiffany Martin
Dental Office Manager at North American Dental Group, IncDental Office Manager at North American Dental Group, Inc