ARMANDA NIEVES
Wesley Chapel,FL
Summary
Detail-oriented and highly organized professional with 7+ years of experience in administrative support, client services, and data operations—now seeking a remote opportunity that leverages my expertise in managing inbound calls, navigating multiple systems, and supporting clients in customer service or healthcare environments. Proficient in Microsoft Office Suite, SharePoint, and SAP, with a proven ability to maintain accurate client records, ensure documentation compliance, and troubleshoot complex configuration issues. Adept at collaborating with cross-functional teams, conducting audits, and delivering exceptional service in fast-paced, high-volume settings. Known for a strong attention to detail, adaptability, and a commitment to client satisfaction.
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Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Positive Behavior Support Corp.
01.2022 - Current
- Maintained accurate client documentation using SharePoint and internal data systems
- Supported internal teams by entering and verifying case updates in client data systems
- Collaborated with multidisciplinary teams to address and resolve client service issues
- Participated in data audits to ensure compliance with company standards
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Manager of Operations
Nieves Cleaning Service
10.2020 - 01.2024
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
Executive Administrative Assistant
Window Doctor Inc.
10.2018 - 03.2021
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for staff calendar and prepared meeting agenda and materials.
- Increased productivity with the implementation of digital tools for document management and collaboration.
Administrative Assistant
NuVista Living at Wellington Green
01.2011 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Account Manager / Order Processor
ACG (AT&T)
06.2016 - 05.2018
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Science - Healthcare Business Administration
Palm Beach State College
Palm Beach, FLMaster of Science - ABA Analysis / Minor Psychology
Florida Institute of Technology
Melbourne, FL12-2025
Skills
- Organizational and time management skills
- AP/AR Minor Accounting
- Talent Acquisition
- Appointment scheduling
- Data entry proficiency
- Call center experience
- Healthcare industry
- Insurance billing
Timeline
Registered Behavior Technician
Positive Behavior Support Corp.
01.2022 - Current
Manager of Operations
Nieves Cleaning Service
10.2020 - 01.2024
Executive Administrative Assistant
Window Doctor Inc.
10.2018 - 03.2021
Account Manager / Order Processor
ACG (AT&T)
06.2016 - 05.2018
Administrative Assistant
NuVista Living at Wellington Green
01.2011 - 06.2018
Bachelor of Science - Healthcare Business Administration
Palm Beach State College
Master of Science - ABA Analysis / Minor Psychology
Florida Institute of Technology
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