Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Armando Alfaro Moreno

Altadena ,CA

Summary

Dynamic professional with a proven track record at University Club of Pasadena, enhancing team performance and customer satisfaction. Skilled in bilingual communication and problem-solving, adept at negotiating contracts to reduce expenditures and implementing risk assessment procedures. Demonstrates a strong desire to help people and ability to work collaboratively, driving significant improvements in operations and service delivery.

Overview

22
22
years of professional experience

Work History

Food Waiter

Green Street Restaurant
09.2006 - Current
  • Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.

Head of Operations

University Club of Pasadena
03.2016 - 08.2021
  • Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.

Cashier

SUBWAY®Restaurants
02.2003 - 06.2006
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor Of Accounting - Accounting And Finance

Pasadena City College
Pasadena, CA

High School Diploma -

Marshall Fundamental School
Pasadena, CA
06.2006

Skills

    Tables bussing

    Resolve problems

    Bilingual

    Customer service

    Good memory

    Desire to help people

    Ability to work with others

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Head of Operations

University Club of Pasadena
03.2016 - 08.2021

Food Waiter

Green Street Restaurant
09.2006 - Current

Cashier

SUBWAY®Restaurants
02.2003 - 06.2006

Bachelor Of Accounting - Accounting And Finance

Pasadena City College

High School Diploma -

Marshall Fundamental School

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Armando Alfaro Moreno