Armando Alvarez
Pasadena
Summary
Seeking a job opportunity where I can put the skills I have acquired into practice so that I may develop my abilities and learned skills even further. Thus, helping myself, the company, and contributing to their goals.
Overview
11
11
years of professional experience
Work History
United Health Care Advocate
UnitedHealth Care (Alorica)
10.2025 - 2026
- Member services call representative, assisted members with the utmost respect and empathy while maintaining a genuine relationship to ensure a sense of trust.
- Some of these services included assigning a PCP, reaching out to providers regarding claims, Prior authorizations and prescription cost.
- Performed health assessments while facilitating utility bill payments and arranging transportation services for members.
- Receive hundreds of calls daily from united healthcare members.
- Assist UHC members with claims from numerous providers ensuring coverage is in according to plan.
- Reaching out to countless providers on behalf of members guaranteeing there is no out of pocket cost and claims were sent to the right department, providing any information necessary.
- Reaching out to members reminding them to take necessary prescriptions.
- Perform health assessments for members making sure members are being taken care of.
- Utilize dozens of software programs for various intents and purposes, including finding local shelters, rehabilitation centers, clinics and specific providers.
- Check members monthly balance and help them redeem rewards offered by UHC.
- Go over plan with members helping them choose providers in the network while scheduling and setting up appointments.
- Resolved issues related to claims and service access efficiently.
- Coordinated care services with providers and community resources.
- Provided empathetic support to members navigating complex healthcare systems.
- Conducted complex research, review and analysis of medical records, treatment plans and claim information.
Assistant Manager
Abercrombie
06.2025 - 10.2025
- Oversaw store operations to ensure exemplary customer service.
- Arriving 2 hours before the rest of the team to set up for the day and make sure the store is fully operational and spotless to a high standard of cleanliness.
- Analyzed previous day’s earnings against last year’s and introduced new products hourly to enhance customer shopping experience.
- Developed daily game plans for team members to clarify goals and ensure expectations were met during one-on-one meetings.
- Personally overlook store floor outlook book to make sure floor is updated with current ongoing promotions, while maintaining a chic look for customers.
- Closing store procedures which includes counting the till and making sure the cash count is correct down to the pennie. Place daily earnings in a safe while writing down earnings in store LOG books.
- Close establishment to set standard, ensuring the store is fully clean while all products are placed in the correct department while making sure all team members are in their set area.
- Ordered essential store products and supplies to enhance operational efficiency for both team and customers.
- Oversaw stock room organization, ensuring all products were placed in designated areas.
- Trained new employees on company policies and customer service standards.
- Assisted management in daily store operations and staff coordination.
- Managed inventory levels and ensured product displays were appealing.
- Conducted store audits to maintain compliance with brand guidelines.
- Facilitated team meetings to communicate goals and updates effectively.
Legal Assistant
NMW Law Firm
01.2025 - 06.2025
- Utilized Microsoft Office to schedule appointments, take notes, and update client charts, ensuring all information was organized and up to date for smooth operations.
- Follow up with multiple Medical facilities ensuring all client records were sent over promptly.
- Utilized Microsoft Outlook and Excel to set up and maintain various charts and folders for clients, ensuring that medical and billing records were kept up to date and properly organized.
- Regularly followed up with insurance agencies to clarify policy limits, coverage, and payment statuses, ensuring all details aligned with the client’s best interests and financial goals.
- Managed daily client communications to confirm appointment attendance, ensuring that treatments proceeded without any delays or gaps in care.
- Utilized third-party websites to follow up on crash reports, verify policy limits, and gather other important documents, ensuring all necessary information was up-to-date and accurate.
- Effectively managed several cases concurrently, giving each the detailed attention it required ultimately helping to simplify the attorneys' responsibilities.
- Conducted legal research to support case preparation and document drafting.
- Drafted legal documents, including pleadings and discovery requests for cases.
- Assisted attorneys with case management and scheduling of court dates.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Processed incoming mail on a daily basis.
Document/Quality Control Inspector
Greens Bayou PipeMill
08.2023 - 01.2025
- Insure the Quality of material (pipe/steel) we receive from suppliers.
- Check dimensions of pipes using tools varying from Lasers, protractors, measuring tapes, etc.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Trained new employees on proper use of test equipment and inspection techniques.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Analyzed data from process control systems to identify trends in product quality.
- Receive material from sister companies varying from cans, plates and other materials such as metal coupons and palettes Using protractors, Ultrasonic thickness gauges and measuring tapes.
- Meet and greet customers making sure they are well taken care of.
- Schedule and direct drivers. (English and Spanish)
- Schedule appointments for customers/consumers to receive and pick up material from the facility. (English and Spanish)
- Ensure material received is as stated on receiving papers.
- Fill out documents ensuring all material processed is as promised through travelers and document control department.
- Look out for and detect any defects for material processed while making sure all is within tolerance in appliance to specific code of Job.
- Keep up with long term Jobs while also meeting said deadline of short term jobs for sister companies.
- Work with welders in shops to make sure any problem is addressed and fixed for top quality.
- Conduct monthly Audits on welders.
- Conducted visual inspections of pipes for defects and quality compliance.
Material Management
LyondellBasell Laporte
01.2023 - 08.2023
- Receive materials from Pallets, Crates, Pipe, Valves etc.…
- Unload in the correct area, update stock numbers or contact buyer once shipment is received.
- Contact vendors if more information on product/shipment is needed.
- Advise Buyers once shipment has arrived for pick up or drop off.
- Document control, file all documents in alphabetical order followed by the correct date.
- Use SAP system to post Goods receipt, and update orders while keeping count of warehouse inventory.
- Pull orders from warehouse stock for Lyondell employees on placed orders.
- Chemical Loading.
Travel Team
The Container Store
03.2022 - 01.2023
- Arrived early every morning and unloaded truck shipment while processing product.
- Move product on to palettes in a swiftly manner.
- Palletize products ranging from home supplies to interior shelving systems/Custom closets.
- Organized products in the correct placement then transporting to the store on heavy duty carts or palettes.
- Open boxes/product then place correctly in its department.
- Greeted customers in a friendly manner and offered assistance in any way possible.
Program Planner/Agenda Coordinator
Parsons House Laporte
08.2014 - 07.2018
- ASSISTED THE ELDERLY IN THEIR PROBLEMS INVOLVING MOVEMENT AND EVERY DAY ACTIVITIES.
- ORGANIZED ACTIVITIES AND VENTURES TO PURSUE.
- ACCOMMODATED TO CERTAIN INTEREST OF PATIENTS IN UNDERTAKING MULTIPLE HOBBIES SOME PATIENTS WANTED TO VENTURE.
- PROVIDED AID TO THOSE IN NEED WHETHER IT INVOLVED HEAVY LIFTING AND/OR SIMPLE EVERYDAY TASK EX: WALKING, EATING, PLAYING INTERACTIVE GAMES, SLEEPING, ETC….
Athlete, Team Leader
Nike
- Experienced in working in different environments, ranging from choosing different layouts for the store, choosing how to move forward in sales.
- Provided every customer with assistance and customer service.
- Dressed and organized all store manikins according to corporate instructions or given creative authority over the styling and layout of the manikins if corporate failed to send instructions.
- In charge of building and stocking stations across the store and maintained work area clean and presentable.
- Process new shipment received every day and night in a warehouse and choose how to distribute to customers for the highest extent of sales daily.
Education
HIGH SCHOOL DIPLOMA GED -
CAREER AND TECHNICAL hIGHSCHOOL
05-2018
ASSOCIATES DEGREE - applied sciences/General studies
SAN JACINTO COLLEGE
Skills
- Communication
- Customer Service
- Retail
- Warehouse Labor
- Sales
- Team Improvement
- Document Management
- Constructive Criticism
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer service
- Claims processing
- Health assessments
- Legal document drafting
- Team building
- Employee training
- Quality assurance
- Attention to detail
- Time management
- Healthcare
- Medical terminology
- Strong empathy
- Phone and email etiquette
- [Language] fluency
Timeline
United Health Care Advocate
UnitedHealth Care (Alorica)
10.2025 - 2026
Assistant Manager
Abercrombie
06.2025 - 10.2025
Legal Assistant
NMW Law Firm
01.2025 - 06.2025
Document/Quality Control Inspector
Greens Bayou PipeMill
08.2023 - 01.2025
Material Management
LyondellBasell Laporte
01.2023 - 08.2023
Travel Team
The Container Store
03.2022 - 01.2023
Program Planner/Agenda Coordinator
Parsons House Laporte
08.2014 - 07.2018
Athlete, Team Leader
Nike
HIGH SCHOOL DIPLOMA GED -
CAREER AND TECHNICAL hIGHSCHOOL
ASSOCIATES DEGREE - applied sciences/General studies
SAN JACINTO COLLEGE