Armando Amezquita
Operations Management Professional
Egg Harbor,NJ
Summary
Experienced professional with a strong background in team leadership, operational management, and compliance with rigorous safety standards. As an assistant store manager, I honed skills in effective communication, risk assessment, and enforcing policies to create a secure environment. Leveraging my expertise in performance management and exceptional customer service, I am dedicated to ensuring the highest levels of safety and well-being—especially in environments focused on children’s safety. I bring a proactive approach to implementing safety protocols and training teams, making me well-suited to drive excellence in child safety initiatives.
Overview
7
7
years of professional experience
Work History
Assistant manager – Operations
BioLife Plasma Services
03.2023 - 02.2025
- Oversee comprehensive operations of a plasma collection facility—including administration, regulatory compliance, quality assurance, and facility management—while working with cross-functional teams to optimize daily operations.
- Played a pivotal role in staff professional development, contributing to the promotion of 5 employees to management roles and facilitating 3 lateral moves within the organization.
- Mentored two managers in training by providing tailored interview preparation, project support, and guidance on overcoming challenges. Conducted bi-weekly check-ins to share personal experiences and strategies, ensuring their smooth transition through the management training program.
- Led the rollout of a daily operational checklist initiative that provided a comprehensive, bird’s-eye view of center functions—ensuring nothing was overlooked in terms of compliance and quality measures. This tool also served as a daily employee recognition platform to boost morale, while my coaching and center layout restructuring efforts enhanced overall efficiency and reduced donor wait times.
- Proactively coached employees on compliance standards and real-time corrective actions, contributing to consistently high FDA and internal audit scores. Our center ranked among the top three in the region.
- Served as the primary Spanish translator, bridging language barriers for Spanish-speaking donors to ensure clear communication and operational efficiency. Acted as a trusted cultural liaison for the Latino community, where my approachable demeanor fostered lasting relationships and repeat donor engagement.
Manager Trainee - Operations
BioLife Plasma Services
01.2022 - 03.2023
- Participated in in-depth training sessions covering FDA regulations, plasma collection best practices, and donor safety protocols—ensuring all operations meet rigorous industry standards.
- Engaged in scenario-based exercises and real-time problem-solving sessions to build decision-making, crisis management, and team leadership skills applicable to daily operations.
- Collaborated with senior management and technical teams on projects focused on process improvement, quality assurance, and financial oversight, preparing for a seamless transition to the Assistant Operations Manager role.
- Actively incorporated ongoing performance feedback through bi-weekly reviews and coaching sessions
Assistant Store Manager
Wawa
03.2018 - 12.2021
- Received recognition for being top 3 Assistant General Manager (AGM) in area out of 12 stores from 2018 to 2022
- Mentored and led over 15 associates to achieve management and lead positions
- Created and organized new processes for food spoilage, cycle counts, and ordering to streamline business processes which led to improved food spoilage budget by 10% to meet store budget goal
- Interviewed over 300 potential candidates every Summer for positions at current store and neighboring stores
- Drove storewide employee morale to above 90% of over 30 employees yearly accessed through the yearly Employee Experience Engagement Survey
- Consistently met secret-shopper cleanliness and friendliness standard for 2021 with 100% rating
- Recognized for record breaking sales for year 2019/20/21
Education
Bachelor of Arts - Organizational Leadership
Pennsylvania State University
University Park, PASkills
- Service Excellence
- Customer Engagement
- Employee development
- Fluent in Spanish (verbal/listening/written)
Relevant Work Experience
Volunteer , Future Scholars Outreach
Stockton University, City, State | 2010-2012
Ensured Child Safety: Developed and implemented comprehensive safety protocols for all sessions, including secure check-in/check-out procedures and age-appropriate guidelines, ensuring a safe environment for every child.
Engaging Literacy Sessions: Led interactive reading sessions that not only improved literacy but also incorporated fun, thematic storytelling techniques, encouraging children to express their future aspirations.
Creative Arts & Crafts Projects: Designed and facilitated hands-on art projects such as “Dream Collage” workshops, where children created visual representations of their career goals, integrating creative problem-solving and teamwork.
Mentorship & Community Building: Collaborated with a team of volunteers to provide one-on-one mentorship, reinforcing positive behavior, academic curiosity, and the value of continuous learning.
Timeline
Assistant manager – Operations
BioLife Plasma Services
03.2023 - 02.2025
Manager Trainee - Operations
BioLife Plasma Services
01.2022 - 03.2023
Assistant Store Manager
Wawa
03.2018 - 12.2021
Bachelor of Arts - Organizational Leadership
Pennsylvania State University
Similar Profiles
Shelbi McDamonShelbi McDamon
Training Supervisor at Biolife Plasma ServicesTraining Supervisor at Biolife Plasma Services
Salma BarrazaSalma Barraza
RN, Medical Support Specialist at Biolife Plasma ServicesRN, Medical Support Specialist at Biolife Plasma Services
Paris CoffieldParis Coffield
Medical Support Specialist at Biolife Plasma ServicesMedical Support Specialist at Biolife Plasma Services
Andrew HarrellAndrew Harrell
Quality Manager at Biolife Plasma ServicesQuality Manager at Biolife Plasma Services
MD RAHMANMD RAHMAN
Food Preparation Worker at South Jersey BakeryFood Preparation Worker at South Jersey Bakery