Armando Andujar
McKinney,US
Summary
Customer-focused professional skilled in service delivery, time management, and trend analysis. Excels in troubleshooting and developing effective solutions. Strong communicator with a proven ability to foster positive relationships and achieve targets. Knowledgeable in various industry-standard administrative applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Services Technician
Netrio
McKinney, US
08.2025 - Current
- Maintained 99%+ inventory accuracy by implementing automated tracking systems and conducting regular physical audits.
- Monitored high-value assets using RFID and GPS tracking technologies to prevent loss and optimize utilization.
- Managed full asset lifecycle for various units, overseeing procurement, deployment, maintenance, and disposal to ensure optimal asset utilization.
- Coordinated domestic and international shipments, ensuring 100% on-time delivery for critical operational equipment.
- Managed cross-functional logistics for large-scale projects, ensuring all materials arrived at job sites according to strict timelines.
- Ensured total compliance with safety regulations and hazardous material handling requirements to mitigate organizational risk.
- Facilitated equipment reception, re-imaging, and deployment, enabling timely support for organizational technology needs.
- Created and configured user accounts for mobile devices using Apple Business to enhance employee access.
Customer Service Engineer
Syensqo/Solvay Special Polymers (AMSOL/EPD)
Greenville, US
04.2025 - 08.2025
- Resolved technical issues reported by users via phone, email, or ticket system (Helix \ Service One)
- Identify and resolve technical problems related to hardware, software, and network issues
- Use remote desktop software to access and troubleshoot employee workstations
- Configure \ migrate \ troubleshoot Android and iPhones
- Push software and updates through SCCM
- Escalated complex issues to relevant technical groups for timely resolution
- Transferred devices to new network domain to enhance security and performance.
- Created system images and configured hardware before shipping to new employees.
IT Support Specialist
The 20 MSP
Plano, US
04.2024 - 10.2024
- Resolved technical issues reported by employees and customers via phone or email, ensuring timely support
- Identify and resolve technical problems related to hardware, software, and network issues
- Use remote desktop software to access and troubleshoot employee workstations
- Logged technical issues and resolutions in ticketing system for tracking and future reference
- Maintain accurate records of all technical issues and resolutions
- Delivered basic training and guidance to employees on IT systems and software, enhancing user knowledge
- Directed unresolved technical problems to specialized technicians for further assistance.
- Participate in regular team meetings to discuss ongoing issues and best practice
Level 2 IT Support
SRS Distribution
McKinney, US
10.2021 - 04.2023
- Delivered level 2 and 3 IT technical support and advice, ensuring user satisfaction.
- Diagnosed and triaged user issues via telephone, enhancing resolution speed.
- Configured, imaged, updated and repaired workstations.
- Traveled to branch locations to upgrade, install and configure new equipment.
- Handled weekend calls and out-of-hours emergencies during on-call rotation.
- Completed basic repairs of hardware, software, and equipment to restore functionality.
- Connected printers to office network for shared access.
- Used AD and MECM to configure user and desktop accounts.
Tier 1 Desktop Support Analyst
Tech Mahindra Americas
Plano, US
12.2019 - 10.2021
- Diagnosed and fixed problems with Microsoft applications to support users effectively.
- Managed AD accounts and remote desktops to ensure seamless user access.
- Provided remote support to clients by troubleshooting a variety of applications.
- Guided users over the phone to diagnose and triage issues, facilitating quicker resolutions.
- Educated users on hardware and software, enhancing their performance and troubleshooting skills.
Tier 1 Desktop Support Analyst
MMM - Ingellicom | HATO REY
San Juan, US
08.2018 - 05.2019
- Acted as the single point of contact for staff inquiries via phone and email regarding IT issues and queries.
- Diagnosed and triaged user issues via telephone support.
- Restored performance by repairing hardware, software, and equipment.
- Installed software locally and remotely for users
- Configure operating systems and active directory accounts.
Education
(B.S.) - Repair and Maintenance of Computer and Networks
Inter American University Of Puerto Rico
Bayamon, PR, US12-2017
Skills
- Network Support: IP, DNS, VPN
- Microsoft Software Support: Azure, Office
- Remote Support: ConnectWise, Screen Connect
- Ticketing System: ServiceNow, Jira, HUDU
- Equipment troubleshooting
- Active Directory management
- Mobile device support
- SCCM management
- Operating systems: Windows, iOS
- Software testing
- Call logging
Certification
• Security and Privacy: Privileged Role, 08/01/24, 08/01/25
• Criminal Justice Information Services Security and Privacy Training, CJIS Online Approved
• Criminal Justice Information Services Security and Privacy Training, CJIS Online Approved
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Field Services Technician
Netrio
08.2025 - Current
Customer Service Engineer
Syensqo/Solvay Special Polymers (AMSOL/EPD)
04.2025 - 08.2025
IT Support Specialist
The 20 MSP
04.2024 - 10.2024
Level 2 IT Support
SRS Distribution
10.2021 - 04.2023
Tier 1 Desktop Support Analyst
Tech Mahindra Americas
12.2019 - 10.2021
Tier 1 Desktop Support Analyst
MMM - Ingellicom | HATO REY
08.2018 - 05.2019
(B.S.) - Repair and Maintenance of Computer and Networks
Inter American University Of Puerto Rico