Armando Blanco
Manor
Summary
Results-driven Automotive Service Manager with 20+ years of experience in driving results and meeting business demands. Expertise in managing budgets and achieving sales targets while ensuring customer satisfaction. Proven leadership in coordinating profitable operations and implementing effective service strategies. Strong skills in independent contract management and policy enforcement.
Overview
19
19
years of professional experience
Work History
Contractor
Backlot Cars / One Guard Inspections
Miami Springs
10.2020 - Current
- Evaluated vehicle conditions and documented findings for inspection reports.
- Conducted thorough inspections using industry-standard tools and techniques.
- Assisted in training new inspectors on procedures and best practices.
- Maintained accurate records of inspections and service history for each vehicle.
- Built successful partnerships with other businesses in related industries.
- Analyzed customer feedback data to improve customer service processes.
Field Service Manager
Alliance Inspections Management
Miami Springs
10.2018 - 10.2020
- Managed accounts for Nissan/Infiniti, Audi/VW, Hyundai/Kia, Lincoln Ford, Avis Budget, and exotic brands including Rolls Royce and Bentley.
- Conducted vehicle inspections at various locations, assessing condition and estimating repair values.
- Utilized damage estimation software to document findings in condition reports post-inspection.
- Performed lease return inspections, OVE inspections, and C2C transactions efficiently.
- Transmitted completed inspection reports promptly to relevant stakeholders.
- Ensured compliance with industry standards during all inspection processes.
- Maintained up-to-date knowledge of vehicle condition assessment techniques.
- Coordinated scheduling of inspections and service appointments for efficiency.
- Resolved client inquiries and issues promptly to maintain strong relationships.
Account Service Manager
Dealer Tire, LLC
Miami
08.2015 - 09.2018
- Managed accounts for Braman Miami, JM Lexus, Mercedes-Benz of Tampa, and others.
- Exceeded sales and productivity goals through tire sales and customer assistance.
- Maintained strong relationships with customers and dealership personnel.
- Conducted monthly market analysis to identify trends and opportunities.
- Oversaw customer satisfaction initiatives, addressing complaints and resolving issues promptly.
- Performed quality assurance checks on all customer orders prior to delivery or shipment.
Customer Service Manager
Midway Ford
Miami
06.2013 - 06.2015
- Established strong customer loyalty through delivery of top-quality repair services.
- Educated customers on technical issues and vehicle operations to enhance understanding.
- Hired, trained, and terminated customer service advisors to maintain optimal team performance.
- Resolved major incidents escalated beyond service advisor capabilities, ensuring prompt solutions.
- Analyzed data, statistics, and service trends to identify areas for improvement.
- Fostered a positive team environment through effective communication.
General Manager
Tire Kingdom
Miami
09.2011 - 05.2013
- Increased store KPI by 85% through strategic operational enhancements.
- Ensured effective communication between upper management and staff for seamless operations.
- Enforced OSHA regulations and workers’ compensation policies to guarantee workplace safety.
- Oversaw store maintenance, operational procedures, and compliance audits.
- Managed inventory control to optimize stock levels and minimize waste.
- Handled warranty claims and adjustment procedures to uphold customer satisfaction.
- Protected company assets while maintaining confidentiality of sensitive information.
General Manager
24 Hour Fitness
Miami
06.2006 - 05.2011
- Assessed customer needs and provided tailored fitness counseling to new members.
- Established effective relationships with department heads and staff to enhance collaboration.
- Conducted new hire orientation and ongoing training on company policies for staff development.
- Motivated and supported employees to ensure achievement of daily and monthly quotas.
- Oversaw daily operations and ensured adherence to company policies.
- Managed team schedules and facilitated staff training sessions.
Education
Associates Degree - Business Management
Keiser University
Miami, FL01.2006
Skills
- Vehicle inspection
- Damage estimation
- Inspection reporting
- Compliance standards
- Customer feedback analysis
- Account management
- Relationship building
- Training and development
- Effective communication
- Site supervision
- Customer service
- Time management
- Contract negotiation
- Task delegation
Languages
English
Professional
Spanish
Professional
Timeline
Contractor
Backlot Cars / One Guard Inspections
10.2020 - Current
Field Service Manager
Alliance Inspections Management
10.2018 - 10.2020
Account Service Manager
Dealer Tire, LLC
08.2015 - 09.2018
Customer Service Manager
Midway Ford
06.2013 - 06.2015
General Manager
Tire Kingdom
09.2011 - 05.2013
General Manager
24 Hour Fitness
06.2006 - 05.2011
Associates Degree - Business Management
Keiser University
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