Armando Castillo
Laredo,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Laredo, TX
11.2023 - 02.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Floor Associate
Party City
Laredo, TX
10.2023 - 10.2023
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to attract customers and promote sales.
Porter
Deployed Services
Laredo, TX
02.2023 - 09.2023
- Maintained a safe work environment by adhering to all safety protocols.
- Inspected equipment for proper functioning and reported any issues to management.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Prepared outgoing shipments by packing items according to company guidelines.
Cashier
Hobby Lobby
Laredo, TX
02.2019 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service Representative
Concentrix
Laredo, TX
01.2019 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
Party City
LAREDO, TX
03.2017 - 12.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Floor Associate
Vans
Laredo, TX
03.2017 - 06.2018
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Restocked shelves as needed throughout the day.
Office Clerk
Evergreen Recycling
Laredo, TX
02.2016 - 06.2016
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Payed customers for the items they would sell such as recycled items.
Floor Associate
Aeropostale
Laredo, TX
11.2015 - 12.2015
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Organized displays to attract customers and promote sales.
Busser
Taquitos Ravis
Laredo, TX
09.2013 - 03.2014
- Bussed and reset tables in an orderly fashion.
- Provided quick and efficient clearing of tables between courses.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
Education
High School Diploma -
J.W Nixon High School
Laredo, TX06-2015
Skills
- Opening and closing duties
- Cash Handling
- Exceptional customer service
- Fluent in English and Spanish
Certification
- Private Security Level 2
Languages
English
Professional
Spanish
Professional
Timeline
Barista
Starbucks
11.2023 - 02.2024
Floor Associate
Party City
10.2023 - 10.2023
Porter
Deployed Services
02.2023 - 09.2023
Cashier
Hobby Lobby
02.2019 - 02.2023
Customer Service Representative
Concentrix
01.2019 - 02.2019
Cashier
Party City
03.2017 - 12.2018
Floor Associate
Vans
03.2017 - 06.2018
Office Clerk
Evergreen Recycling
02.2016 - 06.2016
Floor Associate
Aeropostale
11.2015 - 12.2015
Busser
Taquitos Ravis
09.2013 - 03.2014
High School Diploma -
J.W Nixon High School