Armando Correa
Philadelphia,PA
Summary
I am a hard worker. I am able to handle working in even the most intense and stressful environments. I am a dedicated father and a loving fiancé, that works to better the future for my family. I am devoted to getting the job done. Once I set my mind to something, I strive to achieve it. I have completed multiple course studies in customer service assessments, and I have multiple certificates in different areas of welding. I am proficient at excelling in all areas of work.
Overview
2025
2025
years of professional experience
Work History
Retail Manager
Advance Auto Parts
09.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
Customer Service Sales Representative
Chick-fil-A
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Welding Certification - Welding
Reignite Philly
Philadelphia, PA03.2023
High School Diploma - General Studies
Abington Senior High School
Abington, PA06.2021
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Product knowledge
- Conflict resolution
- Customer needs assessment
- Upselling
- Salesforce proficiency
- Product or service expertise
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Retail Manager
Advance Auto Parts
09.2022 - Current
Customer Service Sales Representative
Chick-fil-A
Welding Certification - Welding
Reignite Philly
High School Diploma - General Studies
Abington Senior High School