Armando De Alba
Service Writter
Westminster,CA
Summary
Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Service-focused service writer bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Service Advisor
Western Brake And Tire
Anaheim, CA
07.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- manage 50+ customer calls a day
General Handyman
ABC Detail And Pressure Washing
Westminster, CA
01.2008 - Current
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Commercial and residential pressure washing
- Handyman services
Assistant General Manager
Jiffy Lube Oil Change Center
Costa Mesa, CA
03.2018 - 06.2022
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
- Performed pricing and estimates based on customer needs and requirements.
- managed incoming calls and would service over 50 cars a day
Office Manager
Fidelity Financial Mortgage
Santa Ana, CA
01.1999 - 02.2008
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached junior loan officers in the approach and the delicate intricacies of closing a deal.
- Prepared initial loan folder for processor submission
Loan Officer
Ditech Financial
Costa Mesa, CA
02.1997 - 05.1999
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
Collections Specialist
Consumer Portfolio Services
Irvine, CA
03.1995 - 03.1997
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Recorded all information regarding financial status of customers.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected documents and made portfolios for collections accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed 150 calls a day
Education
High School Diploma -
Ysleta High School
El Paso, TX 02.1980 - 02.1984
Skills
Sales expertise
Complaint resolution
Account management
Technical Support
Till counting
Client rapport
Records oversight
Money handling abilities
Professional telephone demeanor
Stocking and replenishing
Route dispatch
CRM
Medical terminology knowledge
Receiving support
Strategic sales knowledge
Shipping procedures understanding
Report preparation
POS systems expert
Key holder experience
Service standard compliance
Multi-line phone talent
Retail materials management
Recordkeeping strengths
Retail store support
Order fulfillment
Timeline
Service Advisor
Western Brake And Tire
07.2022 - Current
Assistant General Manager
Jiffy Lube Oil Change Center
03.2018 - 06.2022
General Handyman
ABC Detail And Pressure Washing
01.2008 - Current
Office Manager
Fidelity Financial Mortgage
01.1999 - 02.2008
Loan Officer
Ditech Financial
02.1997 - 05.1999
Collections Specialist
Consumer Portfolio Services
03.1995 - 03.1997
High School Diploma -
Ysleta High School
02.1980 - 02.1984