Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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ARMANDO DE SANTIAGO

Fort Worth

Summary

Human Resources Operations Manager and Military Veteran with Top-Secret Security Clearance and over 18 years of experience in personnel management and human resources. Demonstrated ability to lead teams, manage budgets, and oversee training requirements while driving organizational restructuring and team building initiatives. Proven track record in developing strategies that align human resources objectives with overall organizational goals. Recognized for strong analytical skills and effective communication, fostering high-performance teams and exceeding operational objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Boats Platoon Squad Leader

Texas National Guard
Eagle Pass
07.2023 - Current
  • Coordinated and managed 34-person boat team, overseeing daily reports, evaluations, awards, and driving arrangements while managing $700K equipment.
  • Maintained seamless communication with state agencies, utilizing skills from Army human resource specialist experience.
  • Conducted auxiliary PAI, facilitating swift processing through JTF Administrative Team.
  • Ensured timely task completion with minimal guidance after receiving increased responsibilities.
  • Updated records for multiple soldiers, leading to successful promotions.
  • Promoted cross-training initiatives, enabling team members to fulfill various roles based on mission needs.
  • Fostered respectful climate by prioritizing Soldier care and supporting SHARP, EO, MRT policies.
  • Trained sergeants on leadership responsibilities to enhance overall mission readiness.

Scout Platoon Squad Leader

Texas National Guard
Eagle Pass
10.2021 - 07.2023
  • Spearheaded operational management, overseeing $500K in equipment for 23-member Boat Team.
  • Established unit as standard bearer for OLS missions by enforcing discipline and adherence to TF Eagle SOPs.
  • Boosted readiness through 20 physical training sessions, significantly improving ACFT performance.
  • Cultivated high-performance culture, resulting in four Soldiers receiving Battalion CSAT recognition.
  • Delivered Battalion-level throw rope training to 280 soldiers, ensuring accountability for $250,000 in equipment.
  • Achieved flawless safety record across 60+ boating missions on Rio Grande with zero injuries or losses.
  • Trained 10-person squad in TACSOP for successful TF Eagle Scout Team missions, facilitating NGB Form 4100 updates.
  • Completed 45 hours of JKO and ALMS courses while mentoring team on administrative tasks.

Human Resource Sergeant

Texas National Guard
Grand Prairie
07.2020 - 10.2021
  • Provided personnel and administrative support for nine companies and over 850 personnel, and governed HR operations for Task Force Engineer, comprising nine companies across eight locations, with 1,200 Soldiers.
  • Established a pay issue tracking and reporting system, which was adopted by the state J1, and resolved over 2,478 pay issues related to OLS prior to arrival, creating proactive systems that prevented future issues.
  • Prioritized soldier care by supporting Army SHARP, EO, MRT, and EO policies, fostering a climate of dignity and respect, and strategically balancing soldiers' needs with mission demands, becoming one of the most trusted leaders in the Brigade.
  • Attained 100% DLC completion by encouraging soldiers to complete their coursework, while exemplifying confidence, professionalism, and resilience under high OPTEMPO, earning recognition from the BDE commander for outstanding achievement during OLS.
  • Headed over 20 low-density training sessions, enhancing proficiency in HR areas, and increasing the S1's effectiveness by 35% through cross-level training, while ensuring all S1 Soldiers were proficient in processing IPPS-A, iPERMS, and PEMS transactions.
  • Enhanced personnel accountability during the OLS mission by conducting unit meetings, resulting in 100% accuracy in PERSTAT, and demonstrated mental agility by mastering OLS mission concepts, ensuring flawless personnel tracking.
  • Streamlined personnel action processes, leading to a 93% improvement in turnaround time and a significant reduction in RWAs, while mentoring and guiding nine Soldiers, ensuring their health, welfare, morale, and professional development.

Senior Contracting Human Resource (DHS, I.C.E.)

C2 Technologies
Irving
08.2020 - 06.2021
  • Researched HR policy, providing feedback on what areas may be improved in order to ensure that future hiring's flow in a much more direct manner.
  • Implemented executive procedures when it came to utilizing many aspects of DHS systems to complete applicant reviews.
  • Review HR workflow and Map existing processes and make recommendations to streamline workflow.
  • Utilized NFC and other agency systems to provide concrete reporting and verification of employees for when it comes to promotion actions, hiring new employees, and intra-transfers to other agencies.
  • Conducts multiple applicant pre hire reviews in order to allow the section to select an applicant to fulfill their open position.
  • Utilized USA Staffing in order to announce new vacancies department wide.
  • This system allowed for quick, accurate announcements in a timely manner.
  • Processed personnel actions that allowed employees to properly be taken care of.
  • Timeliness is an important aspect from the beginning of the task to completion.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.

Human Resource Coordinator

United States Army
Arlington
11.2017 - 06.2020
  • Maintained the human resources information system, kept employee files up to date and accurate, and ensured records were properly maintained for over 300 employees.
  • Processed multiple paid time off and financial requests, resulting in minimal returns of actions, expediting completed actions returned.
  • Advised senior leadership on office training, resulting in 26 executives being properly trained, meeting 100% of agency training requirements.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting, and correcting data, utilizing up-to-date regulatory information for accuracy.
  • Supported human resources staff with new hire orientations and monthly departmental meetings, ensuring new employees are well-informed about the day-to-day operations of the agency.
  • Proved successful at working within tight deadlines and a fast-paced atmosphere, garnering respect from both senior personnel and peers.
  • Utilized doctrinal guidance to maintain appropriate levels of records management, resulting in commendable accolades from senior agency inspectors.

Human Resource Manager

United States Army
Fort Huachuca
08.2015 - 11.2017
  • Utilized systems to maintain student files for every rotation, assuring that over 2,500 students were properly taken care of, both financially and administratively.
  • Streamlined management systems and ensured strict accountability of both personnel and student files, resulting in flawless office accreditation, with other schoolhouses to follow.
  • With expertise in time management, I championed saving 15 hours per cycle for both lower and senior levels of education.
  • With minimal guidance, I skillfully processed over 2,000 personnel actions for both staff and students, demonstrating time management and commitment to the objective.
  • With knowledge of multiple administrative systems and regulations, by both seniors and peers.
  • Committed to quality for both office awards and evaluations, I utilized any resource available to ensure accuracy to the next echelons of processing.
  • Ensuring accuracy for both financial and personnel record reviews, we received a 98% total completion rate for the organization.

Human Resource Specialist

United States Army
Harrogate
02.2013 - 08.2015
  • Provided continual administrative and postal support while working within the confines of the Local National, resulting in multi-level results throughout the space.
  • Coordinated with other unit echelons to provide multi-level support within the constraints of time and location, resulting in a successful hand-off when our company was deactivated.
  • Within the joint environment, I assisted in processing awards and personnel actions, ensuring that no individuals were having issues with either pay or awards.
  • Utilized online record management systems to ensure all personnel files were up to date, resulting in zero lapses of annual record reviews.
  • Reviewed personnel records in reference to both regulation and guidance to ensure a 99% success rate for each employee and their files.
  • Expanded influence outside the workspace by volunteering for both large and small functions, expanding influence to our host nation.

Human Resources Specialist

United States Army
Fort Leavenworth
12.2010 - 02.2013
  • Collected mail for the Unit, providing care and security per Installation Protocols, resulting in zero postal infractions.
  • Coordinated with multiple echelons of leadership to provide administrative assistance for both day and night shifts, resulting in minimal interruptions for the shifts.
  • Assisted leadership with the accountability of personnel on a daily basis.
  • Utilized automation software to provide multi-echelon communication and assistance for all personnel.
  • Maintained both digital and physical records, per regulations, providing zero spillage of information.
  • Coordinated and set up meeting locations, along with audio-visual equipment, for leadership to conduct meetings.
  • Updated personnel records utilizing Department of Defense software.
  • Responded to inquiries by answering telephone calls, in-person questions, and emails.

Education

Some College (No Degree) - Business Administration

Tarrant County College
Fort Worth, TX

Skills

  • Regulatory compliance support
  • Training facilitation
  • Administrative assistance
  • Effective communication strategies
  • Policy enforcement
  • Human resources management
  • Employee benefits administration
  • Microsoft software skills
  • Collaborative team building
  • IT proficiency
  • Law enforcement methodologies
  • Safety operations
  • Investigative methodologies
  • Analytical problem solving
  • Firearm operation skills
  • De-escalation techniques
  • Mission readiness support
  • Mentorship and leadership development
  • Employee evaluation processes
  • Interagency cooperation strategies

Certification

Microsoft Office Specialist - Microsoft Word

Languages

  • English, Very Good
  • Spanish, Very Good

Timeline

Boats Platoon Squad Leader

Texas National Guard
07.2023 - Current

Scout Platoon Squad Leader

Texas National Guard
10.2021 - 07.2023

Senior Contracting Human Resource (DHS, I.C.E.)

C2 Technologies
08.2020 - 06.2021

Human Resource Sergeant

Texas National Guard
07.2020 - 10.2021

Human Resource Coordinator

United States Army
11.2017 - 06.2020

Human Resource Manager

United States Army
08.2015 - 11.2017

Human Resource Specialist

United States Army
02.2013 - 08.2015

Human Resources Specialist

United States Army
12.2010 - 02.2013

Some College (No Degree) - Business Administration

Tarrant County College

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