Armando Diaz
Branch Manager
Greenwood Village,CO
Summary
A highly motivated and dedicated worker, I thrive on success of my direct reports and the company I serve. I am a Senior Branch Manager with over 10 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include loan production, sales growth, team leadership, and branch management. I strive to deliver success, exceeding goals, and having fun along the way. When I am not in the office, I enjoy an active Colorado lifestyle. This includes running, hiking, mountain biking, playing soccer, and enjoying as many breweries as I can. Staying competitive and active helps me be at my best and deliver results for my organization.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
Colorado Credit Union
Littleton, CO
05.2022 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
Loan Originator
PrimeLending
Greenwood Village, CO
11.2021 - 05.2022
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collaborated with real estate agents, business partners, and insurance agents to attract clients and enhance beneficial partnerships.
- Interviewed applicants to assess loan requirements before suggesting offers, tailoring the experience to them.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
Branch Manager III
Canvas Credit Union
Lakewood, Colorado
01.2021 - 10.2021
- Boosted production and customer loyalty through interactive member appreciation programs.
- Gathered and reviewed customer feedback to improve operations.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing consumer production sales, resulting in increase in in production year over year.
- Established and maintained a strong broker relationship out of the branch network.
- Upon my departure, Lakewood was considered a top 5 branch which was a massive improvement from its ranking at the end of 2020.
Financial Specialist/Branch Manager I/II
Bellco Credit
Lone Tree, CO
09.2013 - 12.2020
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Maintained above expectation member service scores.
- Furnished requested operational data and reports to auditors or regulators and provided analysis of data resulting in 100% audit scores.
- Founded and nurtured a broker lending referral program.
- Acted as a reserve corporate trainer
- Performed as a level three consumer and real estate underwriter and processor.
Teller
Wells Fargo
12.2012 - 09.2013
Sales Associate – Home Theatre Lead
Best Buy, Armando Diaz
08.2007 - 12.2012
Education
Associate of Arts - Communications
University of Norther Colorado
Greeley, CO 05.2008 - 05.2010
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO 05.2018 - 05.2019
Bachelor of Science - Business Management
Colorado State University Global
Denver, CO 05.2020 - Current
Skills
FHA loan process background
Relationship building and management
Sales professional
Business development expertise
Verbal/written communication
Key performance indicators
Customer service awareness
Employee Development
Strong team-builder
Staff Management
Additional Information
NMLS: 1121697
Public Notary of Colorado
Graduate of Go West Credit Union Association Leadership Program
Timeline
Branch Manager
Colorado Credit Union
05.2022 - Current
Loan Originator
PrimeLending
11.2021 - 05.2022
Branch Manager III
Canvas Credit Union
01.2021 - 10.2021
Bachelor of Science - Business Management
Colorado State University Global
05.2020 - Current
Bachelor of Science - Business Management
Metropolitan State University of Denver
05.2018 - 05.2019
Financial Specialist/Branch Manager I/II
Bellco Credit
09.2013 - 12.2020
Teller
Wells Fargo
12.2012 - 09.2013
Associate of Arts - Communications
University of Norther Colorado
05.2008 - 05.2010
Sales Associate – Home Theatre Lead
Best Buy, Armando Diaz
08.2007 - 12.2012