Armando Diaz
Deer Park,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Service Manager bringing 11 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
11
11
years of professional experience
Work History
Service Manager
Woodlands Harley Davidson
05.2021 - 05.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
Service Technician /Service Advisor
San Jacinto Harley Davidson
02.2017 - 05.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Served as primary point of contact for triaging technical issues.
- Contributed technical oversight to assist team project fulfillment.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Technician
Laredo Harley Davidson
01.2015 - 02.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Tested systems, noting issues and completing preventive maintenance.
Service Technician
Desperado Harley-davidson
01.2014 - 02.2015
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
Service Technician
Mad Boar Harley-davidson
02.2012 - 02.2015
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
Certified Technician - Harley Davidson, Yamaha, Suzuki, And Kawasaki
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Orlando, FL03.2011
Skills
- Lubrication Systems
- Labor Costs
- Scheduled Services
- Technical Documentation
- Production Goals
- Manufacturer Specifications
- New Installations
- Vehicle Inspection and Maintenance
- Maintenance Understanding
- Vehicle Operations
- Management of Personnel Resources
- Electrical Installations
- Modifications Experience
- Service Records
- Customer Relations
- Customer Needs Assessments
- Customer Orders
- Customization Experience
- Project Requirements
Timeline
Service Manager
Woodlands Harley Davidson
05.2021 - 05.2023
Service Technician /Service Advisor
San Jacinto Harley Davidson
02.2017 - 05.2021
Service Technician
Laredo Harley Davidson
01.2015 - 02.2017
Service Technician
Desperado Harley-davidson
01.2014 - 02.2015
Service Technician
Mad Boar Harley-davidson
02.2012 - 02.2015
Certified Technician - Harley Davidson, Yamaha, Suzuki, And Kawasaki
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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