Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Iliana Mendoza

Iliana Mendoza

San Jose,CA

Summary

I am adept at collaborating with my team members working to provide prompt, friendly and efficient customer service. My goal is to thoroughly clean rooms, bathrooms and public areas maintaining an inviting and orderly hotel for for the employment of our guest, focusing on the details that provide excellent customer service.

Overview

5
5
years of post-secondary education
1
1

Language english

Work History

Housekeeper/Cleaner

Belmont Village Los Gatos Senior Living
01.2023 - 01.2025
  • Cleaned rooms and bathrooms efficiently according hotel’s protocols & safety standards
  • Reported items needing repairs
  • Replenisher amenities
  • Made beds and changed sheets
  • Sanitized telephones, furniture, hair dryers, and other surfaces
  • Provided magnificent customer service throughout hotel
  • Organized time and workload to complete daily responsibilities promptly
  • Stayed calm and patient in stressful situations
  • Smiled and welcomed guest ensuring a pleasant and safe stay
  • Collaborated with others, working as a team

Housekeeper/Cleaner

Hotel Las Mercedez
01.2020 - 08.2023
  • Cleaned rooms and bathrooms efficiently according hotel’s protocols & safety standards
  • Reported items needing repairs
  • Replenisher amenities
  • Made beds and changed sheets
  • Sanitized telephones, furniture, hair dryers, and other surfaces
  • Provided magnificent customer service throughout hotel
  • Organized time and workload to complete daily responsibilities promptly
  • Stayed calm and patient in stressful situations
  • Smiled and welcomed guest ensuring a pleasant and safe stay
  • Collaborated with others, working as a team

Cleaner

Hair & Beauty Salon
01.2015 - 12.2019
  • Performed cleaning duties as instructed by supervisors and according to cleanliness standards
  • Maintained a friendly, positive, and respectful attitude
  • Lifted and used cleaning equipment and products effectively
  • Provided excellent upkeep of salon
  • Acted responsibly, professionally and efficiently
  • Dressing appropriately in a neat and tidy uniform

Education

Bachiller - Secundaria

Modesto Armijo
02.2002 - 11.2006

Skills

Cleaning

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Housekeeper/Cleaner

Belmont Village Los Gatos Senior Living
01.2023 - 01.2025

Housekeeper/Cleaner

Hotel Las Mercedez
01.2020 - 08.2023

Cleaner

Hair & Beauty Salon
01.2015 - 12.2019

Bachiller - Secundaria

Modesto Armijo
02.2002 - 11.2006

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Iliana Mendoza