Armando Fonseca
Louisville,KY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Salesperson
Kia Store East
Louisville, OH
11.2023 - 01.2024
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Demonstrated product features to align with customer needs.
- Used CRM database to track referral and appointment data.
- Developed pricing proposals tailored to individual client requirements.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Generated new business opportunities through cold calling campaigns.
- Resolved customer complaints promptly and efficiently.
- Listened to customer needs to identify and recommend best products and services.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed key customer relationships to increase sales.
Server
La Bodeguita de Mima
Louisville, KY
05.2022 - 09.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Set up tables in between patrons to reduce wait times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
High School At Cuba
Holguin, Cuba09-2017
Some College (No Degree) - Medicine (Pre-Medicine)
Medical Sciences University of Holguin
Holguin, CubaSkills
- Bilingual
- Customer Engagement
- Sales Process
- Customer Relationship Building
- Product Description
- Customer Care
- Professional Appearance
- Positive and Professional
- Dining Customer Service
- Organization
- Data Entry
- Computer Skills
- Teamwork and Collaboration
- Active Listening
- Multitasking
- Communication
- Problem-Solving
- Safe Driving Techniques
- Clean Driving Record
- Valid Driver's License
- Order Taking
Timeline
Salesperson
Kia Store East
11.2023 - 01.2024
Server
La Bodeguita de Mima
05.2022 - 09.2023
High School Diploma -
High School At Cuba
Some College (No Degree) - Medicine (Pre-Medicine)
Medical Sciences University of Holguin