Armando Gonzalez
Miami,FL
Summary
Ten years of work experience in retail and customer service. A leader with a strong work ethic that is always willing to take directions. Qualified to recognize harmful patterns in standard procedures and implement new ideas. Consistently anticipating and developing strategies for the challenges of day-to-day business operations. Skilled at engaging clients through a combination of empathy and critical thinking.
Overview
10
10
years of professional experience
Work History
Shipping Supervisor
Wrap and Send Services
Miami, FL
05.2022 - Current
- Performed and oversaw the packing and shipping for clients like Saks Fifth Avenue and Neiman Marcus using an order management system.
- Managed and scheduled a team of over ten associates distributed in four different locations.
- Complied and encouraged others to follow the packing standards established by Wrap and Send and its clients.
- Reported daily production to the field manager, and the corporate office.
- Conducted performance reviews.
- Built a collaborative and respectful working relationship with operations managers, receiving, and sales associates.
Fulfillment Associate
Woxer
Miami, FL
06.2021 - 11.2021
- Submitted multiple projects to improve the performance of the fulfillment team.
- Implemented new standard practices for receiving and storing merchandise.
- Picked, shipped, received, and stored merchandise using the ShipHero warehouse management system.
Website Content Writer
Dover Jewelry
Miami, FL
03.2021 - 06.2021
- Performed in-depth research into topics to write clear and accurate descriptions of luxury items using the Magento E-commerce platform.
- Partnered with GIA specialists in the production of jewelry appraisals.
- Credit card processing and international shipping.
- Edited and proofread content to verify proper grammar, quality, and consistency.
Fulfillment Lead
Macy's
Miami, FL
11.2019 - 12.2020
- Distributed and assigned the workload for a team of 20 colleagues.
- Created task lists to locate, pick and classify online orders.
- Established goals and direct communication with other store leads and managers.
Shipper Receiver
West Elm
Miami, FL
06.2015 - 10.2019
- Managed store to store transfers, UPS shipping, holding product for customers, processing all marked out of stock items (M.O.S) and product quality reporting.
- Provided phone customer service for delayed items and incomplete online orders.
- Scheduled furniture deliveries with third party companies.
- Assembled, installed and repaired furniture.
- Provided customer service in the claim check area: Carry-outs, customer pick-ups and returns.
- Shared daily reports with management.
Backroom Coordinator
HomeGoods
Miami, FL
05.2014 - 05.2015
- Orchestrated the receiving of trucks following standard procedures.
- Supervised the merchandise associates to ensure that goods were processed according to standards.
- Managed the flow of merchandise to the sales floor in a timely manner.
Education
High School Diploma -
Instituto Comercial Arquidiocesano
Cali, ColombiaAssistant Director - Film And Video Production
Escuela De Cine Digital
Cali, ColombiaSkills
- Execution of standard retail / online operations (BOSS, BOPS, SDD, OMS)
- Operating Ecommerce Platforms and warehouse management systems: Magento ShipHero BlueJay SendSuite Live
- Planning
- Excellent at storing and distributing stock
- UPS and FedEx shipping
- Sales
- Staffing
- Scheduling
- Tracking orders
- Gift wrapping
- Digital photography
- Copywriting, editing, and reviewing
- Knowledge of home styling ideas, high-end furniture, and jewelry
- Microsoft office
Languages
English and Spanish.
Timeline
Shipping Supervisor
Wrap and Send Services
05.2022 - Current
Fulfillment Associate
Woxer
06.2021 - 11.2021
Website Content Writer
Dover Jewelry
03.2021 - 06.2021
Fulfillment Lead
Macy's
11.2019 - 12.2020
Shipper Receiver
West Elm
06.2015 - 10.2019
Backroom Coordinator
HomeGoods
05.2014 - 05.2015
High School Diploma -
Instituto Comercial Arquidiocesano
Assistant Director - Film And Video Production
Escuela De Cine Digital
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