Armando Guillen

Houseman /banquets

Hilton Americas

02.2019 - 07.2025

Maintained cleanliness and organization of guest areas, ensuring a welcoming environment.
Collaborated with housekeeping staff to streamline room turnover processes.
Assisted in inventory management, tracking supplies for operational efficiency.
Responded promptly to guest requests, enhancing overall customer satisfaction.
Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
Filed maintenance work order forms to notify maintenance of needed repairs.
Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.