Armando Gutierrez

• Provided positive impressions and helped customers by recommending products to satisfy their needs and requests
• Worked alongside retail representatives in order to boost sales and the reputation of various products
• Boosted customer satisfaction through exceptional service, addressing concerns promptly, and encouraging repeated business through building strong rapport
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Instructed and upheld a gold-standard of maintaining respect and control of oneself in high-stress situations to students
• Taught both core principles and fighting techniques to students of all levels.
• Experience teaching kids/teenagers
• Maintained a relaxed and calm atmosphere in order to best relay information to different students
• Coached new students by breaking down techniques into simple moves.
• Imparted key etiquette points, discipline and respect.
• Assisted with sparring and contact exercises to pair students of similar rank, size and age.
• Instructed specific training techniques and moves pertaining to an individual's specific skill and ability
• Experienced in a variety of different techniques pertaining to the restraint of an individual

Consulted new potential clients- assessing their needs, values, and financial security; in order to approach said client with the best available package for their needs.

Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales .

Expedite the resolution of customer problems and complaints to maximize satisfaction.

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Helped numerous customers every sale by approaching conversations with positive attitude and resolution.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Coached different sets of classes pertaining to metabolic training

conditioning, and strength training.

Created structured and innovative fitness programs to be executed in small to large group atmospheres.

Wrote/created workouts for classes relating to the specific class I was instructing.

Diversified workouts for the purpose of having clients not do the same monotonous exercises every day.

Adapted exercises to those who were incapable of doing a specific exercise, or were at a disability. Maintained a friendly and motivational atmosphere for clients.

Opened the gym at 4:30 am on routine, making sure all the equipment and the environment was in order.

Routinely checked clients in and helped lead them to the specific fitness class they were taking part in.

Maintained a clean work environment, having the duties of wiping down and cleaning equipment, bathrooms, storage facilities, and keeping the gym organized.

Helped to sign up and give instruction to new clients, directing them to how they would approach a gym environment and the necessary clothing, equipment, and mindset they should bring.

Planned coverage needs and organized services to support incoming special events.

Efficiently resolved guest complaints and ensured that issues were addressed promptly.