Summary
Overview
Work History
Education
Skills
References
Attributes
Timeline
Generic

Cristina Torrez

Kennewick

Summary

Dynamic Patient Care Coordinator with a proven track record at Kadlec ENT/Audiology, excelling in meticulous documentation and insurance verification. Bilingual in English and Spanish, I leverage effective communication and attention to detail to enhance patient experiences and streamline processes, ensuring optimal care delivery and compliance with legal standards.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator

Kadlec ENT/Audiology
Richland
04.2023 - Current
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.

Bartender

Applebee’s
Richland
03.2023 - 04.2023
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Monitored bar inventory and promptly restocked low items before depletion.

Childcare Provider

In Home Child Care
Kennewick
10.2013 - 06.2017
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.

Housekeeper

Charbonneau Retirement
Kennewick
06.2012 - 10.2013
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Education

Associate of Applied Science - Nursing

Columbia Basin College
Pasco, WA
04-2024

Medical Assistant -

Charter College
Pasco, WA
01.2012

GED -

Columbia Basin College
Pasco, WA
01.2010

Skills

  • Bilingual: English and Spanish
  • Patient care
  • Data entry
  • Effective communication
  • Attention to detail
  • Medical terminology
  • Certified Food Handler
  • MAST Card

References

  • Kayla Tarr, (509) 845-6988
  • Sandra Brady, (509) 851-4737

Attributes

  • Responsible
  • Adaptable
  • Reliable
  • Able to Work Under Pressure

Timeline

Patient Care Coordinator

Kadlec ENT/Audiology
04.2023 - Current

Bartender

Applebee’s
03.2023 - 04.2023

Childcare Provider

In Home Child Care
10.2013 - 06.2017

Housekeeper

Charbonneau Retirement
06.2012 - 10.2013

Associate of Applied Science - Nursing

Columbia Basin College

Medical Assistant -

Charter College

GED -

Columbia Basin College

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