Armando Hernandez Luis
Brandon,FL
Summary
Proficient in documenting changes, maintaining records and working with insurance companies. During my time working in costumer services and coordinator in the medical field has shaped my approaches with people who come with different needs everyday. The different scenarios has helped me to understand my field and developed a multi task skill which has helped me to reach the goals of the company. During my experience as a Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Currently I am a productive call center representative / medical scheduler with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Personable, friendly and solution-oriented professional. Customer-focused team player offering expertise in conflict mediation and time management. Dedicated to customer loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Call Center: Medical Scheduler
Joseph Spine Institute
Tampa, FL
06.2021 - Current
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Verified insurance eligibility prior to scheduling appointments.
- Assisted in resolving any customer service issues that arose during the appointment process.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Updated patient accounts with changes in insurance coverage or other relevant information.
- Performed data entry tasks such as entering new patient information into a computer system.
- Compiled monthly reports detailing total number of appointments booked, cancellations and no-shows.
- Coordinated with other departments within the hospital to ensure timely treatment of patients.
- Maintained a database of patient information, including contact details, medical history and appointment schedules.
Billing Specialist
Blackstone Medical Services
Tampa , FL
03.2020 - 12.2020
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Verified patient insurance coverage, created a financial plan according to treatment schedules for collections, and communicated between the patient and the billing company regarding health insurance.
- Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Front Desk / Referral Coordinator
Bayside Medical Group
Tampa, FL
11.2016 - 03.2020
- Developed productive working relationships with numerous insurance company representatives.
- Managed up to 30 patient referrals daily through multi-line telephone system.
- Gathered community resources and coordinated referrals to obtain services.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Documented services and collected required data for evaluation.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Selected by supervisor to train new hires on departmental processes and software.
- Verified documents and associated records to catch and resolve discrepancies.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared all required treatment records and reports.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Cashier
A Cup Of Organic
Tampa, FL
06.2015 - 11.2016
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Produce Associate
Walmart
Tampa, FL
06.2013 - 06.2015
- Assisted customers based on currently available product, promotional and policy information.
- Arranged products in organized and professional manner.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Restocked produce and removed expired or damaged merchandise.
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
- Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to the "first in, first out" rule.
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
- Cleaned shelves and restocked with new inventory when products were running low.
- Greeted customers and provided immediate and courteous service at all times.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Ensured that the work environment was kept safe, neat and clean at all times.
Education
YWAM Discipleship Training School -
University of The Nations
Kailua-kona, HI05.2021
High School Diploma -
Alonso High School
Tampa, FL05.2013
Skills
- Accurate documentation
- Multi-line phone proficiency
- Insurance precertification processes
- Patient scheduling
- Coordinating services
- Managing records
- Educating families
- Coaching patients
- Gathering referrals
- Team collaborating
- Team building
- Administrative support
- Office Word and Excel
- Eclinical Works
- Fluent on English/Spanish
- Claims processing
- Medical billing and collections
- Payment transactions
- Billing statement management
- Computer skills
- Reliable and trustworthy
- Data management
- Organizational skills
Timeline
Call Center: Medical Scheduler
Joseph Spine Institute
06.2021 - Current
Billing Specialist
Blackstone Medical Services
03.2020 - 12.2020
Front Desk / Referral Coordinator
Bayside Medical Group
11.2016 - 03.2020
Cashier
A Cup Of Organic
06.2015 - 11.2016
Produce Associate
Walmart
06.2013 - 06.2015
YWAM Discipleship Training School -
University of The Nations
High School Diploma -
Alonso High School