Armando Jimenez
Carson,CA
Summary
Over 25 years experienced and dependable professional with strong background in electrical diagnosing, maintaining and repairing systems and components. Maintains safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SR. Field Service Technician
Proterra
Carson, CA
09.2012 - Current
- Repair, maintain, troubleshoot and service electrical buses and chargers using skills and tools that range from computer diagnostics to basic mechanical tools.
- Trained customers on equipment after installation.
- Handled telephone support calls to determine issues and provide solutions.
- Operated hand tools and power equipment according to corporate safety procedures.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Observed field safety protocols to prevent injuries and accidents.
- Mentored and trained new employees on processes, flow and safety procedures.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Collaborated with engineers to test new products or technologies before deployment in the field.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
Technician
Toyota InfoTechnology Center USA
Torrance, CA
09.2011 - 09.2012
- Support CE team in prototype vehicle evaluation
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Developed detailed reports documenting test results for analysis by engineers.
- Assist PPE Power Performance Evaluation group installation of data equipment for example thermocouples,BNC cables and panel equipment.
- Dyno testing prototype vehicles in hot and cold chambers
- Ran tests on future new release vehicles to confirm proper functionality.
CNG Technician
Clean Energy
Carson, CA
07.2011 - 08.2012
- Collaborated with engineers to test new products or technologies before deployment in the field.
- Gathered information and reports, escalating product concerns to field services management.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Inspect, maintain and repair buses that run on alternative fuels.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Serviced to inspect CNG tanks.
Maintenance Mechanic
California Army National Guard
Los Angeles, CA
03.2009 - 06.2011
- Maintained and Serviced all military vehicles.
- Serviced and repaired Hydraulic and brake system of all vehicles.
- Repaired and replaced worn and defective parts.
- Installed, repaired and maintained equipment.
- Diagnosed and repaired mechanical issues according to industry standards.
- Responded quickly to emergency maintenance requests in order to minimize downtime.
Auto Shop Foremen
Camino Real GMC Pontiac Buick
Westminster, CA
08.2003 - 03.2009
- Trained new employees on proper automotive repair techniques and procedures.
- Implemented process improvements resulting in increased productivity and customer satisfaction.
- Organized weekly staff meetings to discuss shop goals, objectives, and issues.
- Assisted customers with inquiries regarding vehicle repairs or services performed.
- Prepared detailed reports on all completed jobs for management review.
Automotive Service Technician
Cerritos Hummer GMC
Cerritos, CA
03.1998 - 08.2003
- Wrote up detailed repair orders outlining actions and estimated costs.
- Adjusted, repaired or replaced defective automotive parts.
- Inspected vehicles to assess damage and plan for repairs and new parts.
- Replicated customer complaints to diagnose faults in vehicles' systems.
- Performed minor and major engine repairs, including timing belt replacement, head gasket repair, valve jobs, oil changes and tune-ups.
- Tuned and adjusted electronic automotive equipment and entertainment systems.
Education
Associate of Arts - Auto Mechanical Repair-Manufacture Speciality
Cerritos College
Norwalk, CAHigh School Diploma -
Carson High School
Carson, CAGM Training -
Burbank GM Training Center
Burbank, CA6100 Electrical Fund Ac-Dc Circuits -
Golden West College
Huntington Beach, CASkills
- Advanced Electrical troubleshooting 400V and 800v Buses
- Advanced Electrical troubleshooting 150kw and 500kw chargers
- Advance Electrical troubleshooting HV batteries and BMS systems
- Issue Resolution
- Heating and Air Conditioning
- Customer Training
- Customer Service
- Work Order Management
- Technical Troubleshooting
- Valid Driver's License Class C and B with passenger endorsement
- Certified in lockout tag
- Advanced troubleshooting DC and AC motors
- Advanced troubleshooting isolation testing
Certification
- Arc flash Certified NAFPA
- EPA 609 handling Freon
- Forklift Certified
- CDL B
Timeline
SR. Field Service Technician
Proterra
09.2012 - Current
Technician
Toyota InfoTechnology Center USA
09.2011 - 09.2012
CNG Technician
Clean Energy
07.2011 - 08.2012
Maintenance Mechanic
California Army National Guard
03.2009 - 06.2011
Auto Shop Foremen
Camino Real GMC Pontiac Buick
08.2003 - 03.2009
Automotive Service Technician
Cerritos Hummer GMC
03.1998 - 08.2003
Associate of Arts - Auto Mechanical Repair-Manufacture Speciality
Cerritos College
High School Diploma -
Carson High School
GM Training -
Burbank GM Training Center
6100 Electrical Fund Ac-Dc Circuits -
Golden West College
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