Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Armando Lopez

Harlingen

Summary

Dynamic service technician with a proven track record at Weatherford, excelling in diagnostic testing and customer relations. Recognized for enhancing client satisfaction through effective problem-solving and timely repairs, while maintaining rigorous safety protocols. Adept at multitasking and fostering teamwork, ensuring optimal equipment performance and minimal downtime.

Overview

3
3
years of professional experience

Work History

Shop Technician

Confluence Energy Services
04.2024 - 09.2024
  • Kept shop clean, organized and stocked with supplies.
  • Contributed to a safer work environment by consistently following safety protocols and procedures.
  • Repaired parts, components and assemblies to correct malfunctions.
  • Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
  • Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
  • Helped team meet customer service deadlines by working quickly and minimizing errors.
  • Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
  • Reduced equipment downtime through regular maintenance and prompt troubleshooting.
  • Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
  • Collaborated effectively with colleagues to complete challenging projects within established deadlines.
  • Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
  • Demonstrated adaptability by quickly learning new software applications used for tracking inventory levels and processing orders.
  • Enhanced shop efficiency by streamlining inventory management and organizing workspace.

Service Technician

Weatherford
08.2022 - 03.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Customized training sessions for junior technicians, elevating overall team competency and service quality.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.
  • Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
  • Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Improved operational efficiency, meticulously documenting all service activities for future reference.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
  • Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Spread out articles or materials and examined for holes, tears and other defects.

Shop Hand

J&J Preessure Managment
02.2022 - 07.2022
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
  • Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
  • Used hand trucks and forklifts to load, unload, and transport items.
  • Collaborated with fellow employees on special projects, improving overall shop performance.
  • Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
  • Streamlined inventory management for improved organization and easier access to essential items.
  • Regularly reviewed safety protocols within the facility, proactively suggesting updates as needed to maintain compliance with regulatory guidelines.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Operated heavy machinery safely and proficiently, optimizing work processes within the shop environment.
  • Addressed customer inquiries promptly, fostering strong relationships and repeat business.
  • Enhanced customer satisfaction by providing efficient service and knowledgeable product information.
  • Facilitated smooth workflow by promptly restocking shelves and ensuring products were well-presented.

Education

Harlingen Highschool South
Harlingen, TX
04-2007

Skills

  • Computer skills
  • Precision measuring
  • Hydraulic systems
  • Electrical systems
  • Diagnostic testing
  • Pneumatic systems
  • Mechanical aptitude
  • Hand tools proficiency
  • Diagnosis and repairs
  • Test analyzing
  • Preventive Maintenance
  • Component repairs
  • Teamwork and collaboration
  • Routine maintenance
  • Customer service
  • Problem-solving
  • Time management
  • Construction
  • Problem-solving abilities
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Following safety practices
  • Work order completion
  • Organizational skills
  • Diagnostics and troubleshooting
  • Decision-making
  • Adaptability and flexibility
  • Machinery operation
  • Customer relations
  • Safety protocols
  • Safety management
  • Professionalism
  • Precision measurement
  • Machine operation

Languages

Spanish
Professional Working

Timeline

Shop Technician

Confluence Energy Services
04.2024 - 09.2024

Service Technician

Weatherford
08.2022 - 03.2024

Shop Hand

J&J Preessure Managment
02.2022 - 07.2022

Harlingen Highschool South

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