Armando Lopez
Davenport,Fl
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Customer Service (RHEEM -TEWH )
Enablx
Jersey, NJ
08.2024 - Current
- Provided support to customers via phone, email, and chat channels.
- Resolved customer inquiries and complaints with empathy and efficiency.
- Documented customer interactions in the CRM system for accurate record-keeping.
Hotel Manager
Days Inn Hotel
Davenport, FL
05.2021 - 09.2024
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Supervised front desk staff, providing training and support for exceptional service.
- Coordinated housekeeping schedules to maintain cleanliness and presentation standards.
HouseKeeping/ PM Floor Supervisor
Omni Hotels & Resorts
Davenport, FL
05.2021 - 08.2023
- Prepared and led staff training and instruction.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Remote Customer Service (DEO) / GNG)
Areotek
Orlando, FL
07.2020 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Remote Customer Service (Cigna NC)
Aston Carter
Orlando, FL
01.2021 - 06.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Common Area Supervisor
Blue Fountain Resort
Orlando, FL
12.2020 - 06.2021
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored staff to improve performance and teamwork.
- Coordinated inventory management processes for efficient stock control.
Housekeeping Supervisor
Westgate Resorts
Orlando, FL
08.2019 - 12.2020
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Coordinated schedules and assignments for housekeeping team members effectively.
Remote Customer Service (UnitedHealthCare-TX)
SYKES
Lakeland, Florida
08.2018 - 10.2020
- Investigated complaints received from passengers regarding poor customer service or unsatisfactory travel experiences.
- Analyzed trends in customer complaints and provided solutions for improvement of services offered.
- Provided friendly customer service to guests in a professional manner.
Administrator
Davenport Manor
Davenport, FL
07.2017 - 06.2020
- Supervised daily operations and staff within administrative house environment.
- Coordinated schedules and appointments for residents and staff members.
- Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques and patient assessments and interventions.
- Maintained records of all financial transactions related to the house's operations.
House Manager
The Providence House
Pembroke Pines, FL
07.2016 - 07.2019
- Coordinated daily household operations and maintenance schedules for efficient living environment.
- Oversaw staff assignments, ensuring clear communication and task completion.
- Developed meal plans and grocery lists to maintain nutritious household diet.
Remote Customer Service (Coordinator )
Healthfirst
New York , NY
11.2008 - 09.2015
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Graphic Communication Arts
New York, NY06-1988
Skills
- Customer service
- Call center operations
- Staff training
- Communication skills
- Customer engagement
Certification
- FALA Training AdultCare Home Certificate 2020
- Assisted Living Facility Core Training 2020
- Food Safety Certificate 2023
- Cerified Nursing Assistant / Billing & Coding/ Office Technologies 2010
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Remote Customer Service (RHEEM -TEWH )
Enablx
08.2024 - Current
Hotel Manager
Days Inn Hotel
05.2021 - 09.2024
HouseKeeping/ PM Floor Supervisor
Omni Hotels & Resorts
05.2021 - 08.2023
Remote Customer Service (Cigna NC)
Aston Carter
01.2021 - 06.2021
Common Area Supervisor
Blue Fountain Resort
12.2020 - 06.2021
Remote Customer Service (DEO) / GNG)
Areotek
07.2020 - 09.2021
Housekeeping Supervisor
Westgate Resorts
08.2019 - 12.2020
Remote Customer Service (UnitedHealthCare-TX)
SYKES
08.2018 - 10.2020
Administrator
Davenport Manor
07.2017 - 06.2020
House Manager
The Providence House
07.2016 - 07.2019
Remote Customer Service (Coordinator )
Healthfirst
11.2008 - 09.2015
High School Diploma -
Graphic Communication Arts
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