Armando Lupian
Schererville,IN
Summary
Accomplished Service Manager with a proven track record at Firestone Complete Auto, adept in customer service and vehicle assessment. Excelled in enhancing team efficiency and resolving customer complaints, boosting satisfaction and loyalty. Skilled in multitasking and organization, consistently met sales targets and improved operational procedures, demonstrating exceptional leadership and technical expertise.
Overview
23
23
years of professional experience
Work History
Service Advisor
Garber Chevrolet Highland
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Assistant Service Manager
Toyota On Western
08.2015 - 06.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Trained Number less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Service Manager
Firestone Complete Auto
04.2008 - 07.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Munitions Systems Journeyman
Unites States Air Force
08.2001 - 08.2005
- Supported the development and implementation of new munitions-related technologies, staying at the forefront of advancements in the field.
- Conducted thorough pre-and post-mission checks on all equipment, ensuring maximum readiness for operational requirements.
- Coordinated disposal efforts for expired or damaged munitions, reducing environmental impact and preserving valuable resources.
- Enhanced munitions storage safety by implementing strict inventory control procedures and regular inspections.
- Participated in multiple large-scale exercises involving the rapid deployment of munitions assets, demonstrating exceptional teamwork and adaptability under pressure.
Education
Diploma - Automotive Technician
Universal Technical Institute
Glendale Heights, IL12.2005
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Garber Chevrolet Highland
07.2024 - Current
Assistant Service Manager
Toyota On Western
08.2015 - 06.2024
Service Manager
Firestone Complete Auto
04.2008 - 07.2015
Munitions Systems Journeyman
Unites States Air Force
08.2001 - 08.2005
Diploma - Automotive Technician
Universal Technical Institute
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