Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Armando Martin

Tustin,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

20
20
years of professional experience

Work History

Network Administrator

Houdini Inc.
Fullerton, California
07.2005 - Current
  • Implemented security protocols to protect sensitive data from unauthorized access.
  • Collaborated with IT team to deploy software updates and patches efficiently.
  • Assisted users with troubleshooting technical problems related to network connectivity.
  • Conducted regular system backups to safeguard critical information against loss.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
  • Supported various operating systems and server technologies.
  • Managed employee access, security roles and permissions.
  • Worked closely with end users to solve problems related to hardware and software.
  • Maintained inventory records of all hardware components used in the network environment.
  • Monitored system upgrades, patches and new configurations.
  • Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
  • Worked independently while coordinating project work and support functions with other team members.
  • Coordinated with third-party providers on installation projects or service agreements.
  • Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
  • Researched, recommended, configured, and supported hardware and software for multiple departments.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Installed security software to protect networks.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Documented support requests and resolutions in ticketing system.
  • Collaborated with other teams within the organization to resolve complex incidents quickly.
  • Collaborated with IT team members to share knowledge and improve support processes.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Education

Some College (No Degree) - General Studies

Mt. San Antonio College
Walnut, CA

Some College (No Degree) - Sociology

California State University, Los Angeles
Los Angeles, CA

Some College (No Degree) - Information Technology

CEI College

Skills

  • System backups
  • Operating systems
  • Hardware configuration
  • Vendor coordination
  • Incident response
  • Team collaboration
  • Problem solving
  • Customer support

References

References available upon request.

Timeline

Network Administrator

Houdini Inc.
07.2005 - Current

Some College (No Degree) - General Studies

Mt. San Antonio College

Some College (No Degree) - Sociology

California State University, Los Angeles

Some College (No Degree) - Information Technology

CEI College

Similar Profiles

CREATE PROFILE