Armando Martinez
Eagle Pass
Summary
Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset. Serving customers through the food and retail industry combined with managing inmates in a facility, all contribute to amazing people skills.
Overview
4
4
years of professional experience
Work History
Corrections Officer
Geo Group Inc
10.2024 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Conducted security checks of inmates and living areas.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Prepared reports to document incidents and violations.
- Investigated and responded to incidents of inmate misconduct.
- Enforced rules and regulations to maintain order among inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Restaurant General Manager
The Wagon Wheel
06.2022 - 10.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Associate
JCPenney
07.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Business Administration
Southwest Texas Junior College
Uvalde, TX05-2024
Skills
- Verbal communication
- Customer service
- Customer relationship building
- Policy enforcement
- Sales management
- Leadership qualities
- Up-selling
- Relationship building and management
- Cross-selling products and services
- Strategic planning and organization
- Stress tolerance
- Excellent problem solver
- Motivational skills
Accomplishments
- Worked my way up from being a food server to a restaurant general manager in about a year, at just 19 years old.
- Promoted sales with amazing customer service and advertising, which resulted in selling a record-setting 33 briskets in one day for the restaurant.
- Contributed to the restaurant making it to the Texas Monthly Magazine and being promoted on TV shows such as Texas Bucket List and Texas Eats with David Elder.
- Received the Officer Of The Month Award for January, in just my third month of working for GEO as a corrections officer.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Corrections Officer
Geo Group Inc
10.2024 - Current
Restaurant General Manager
The Wagon Wheel
06.2022 - 10.2024
Sales Associate
JCPenney
07.2021 - 09.2021
Associate of Arts - Business Administration
Southwest Texas Junior College
Similar Profiles
RAHUL PRAHUL P
SR.HR Executive at GEO Group (Geo Seafood, Geo Financial Services Geo Holiday Home, GEO VPL Finance Pvt. Ltd(NBFC))SR.HR Executive at GEO Group (Geo Seafood, Geo Financial Services Geo Holiday Home, GEO VPL Finance Pvt. Ltd(NBFC))
MURITALA AJIBODEMURITALA AJIBODE
Correctional Officer ( Control Trained) at Geo Group IncCorrectional Officer ( Control Trained) at Geo Group Inc
Daniel ArredondoDaniel Arredondo
Detention Officer at Geo Group IncDetention Officer at Geo Group Inc