Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Armando Morales

Apple Valley,CA

Summary

Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Reliable Dispatcher with 16 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Truck Dispatcher

Interport Freight Systems
08.2008 - Current
  • Monitored and tracked dispatch communication systems.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Received new orders, prepared documentation, and assigned personnel.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Scheduled and organized delivery routes.
  • Scheduled and dispatched drivers to locations in all counties.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Communicated with customers to provide delivery updates and resolution.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Dispatcher Office Assistant

CEC Logistics
02.2002 - 08.2008
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.

Education

High School Diploma -

Morningside High School
Inglewood, CA
06.1993

Skills

  • Strong Communication Skills
  • Critical Decision-Making
  • Customer Service
  • Traffic Monitoring
  • Effective Communications
  • Freight Forwarding
  • 55 wpm Typing Speed
  • Creative Thinking
  • Paperwork Processing
  • Trucking dispatching
  • Route Planning
  • Telephone Etiquette

Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Truck Dispatcher

Interport Freight Systems
08.2008 - Current

Dispatcher Office Assistant

CEC Logistics
02.2002 - 08.2008

High School Diploma -

Morningside High School
Armando Morales