Armando Oquendo
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Sprinkler Pipe Fitter
Eagle Fire
01.2023 - Current
- Inspected and tested existing pipe systems to identify system defects and malfunctions.
- Threaded pipes using piping machines.
- Replaced faulty parts and repaired structural damages to pipes and related components.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Customer Service Representative
Clinica Virgen De Guadalupe
02.2020 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day.
Sales Associate
Dr. Galue Pharmacy
01.2017 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by 15%.
Education
English Certificate - English
CEVAZ
CL. 63, PISO PB, LOCAL 3E-60, Maracaibo09.2019
High School Diploma -
San Benito Abad
Avenida Circunvalacion 209.2018
Skills
- Mathematical Computation
- Customer Relations
- Stock Management
- Invoice Preparation and Processing
- Sales Expertise
- Operational Improvements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sprinkler Pipe Fitter
Eagle Fire
01.2023 - Current
Customer Service Representative
Clinica Virgen De Guadalupe
02.2020 - 12.2022
Sales Associate
Dr. Galue Pharmacy
01.2017 - 01.2020
English Certificate - English
CEVAZ
High School Diploma -
San Benito Abad
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