Armando Ortiz
Caldwell
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities.
Experienced with understanding customer needs and matching them with right vehicles. Utilizes effective negotiation tactics to close deals and build customer loyalty. Track record of maintaining comprehensive product knowledge and achieving high customer satisfaction rates.
Overview
26
26
years of professional experience
Work History
Used Car Sales Consultant
Drive Happy Auto Sales In Nampa
12.2024 - Current
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Warehouse Worker/Driver, Warehouse Orders
Mygrant Glass Company
10.2023 - 09.2024
- Operated computers and other equipment to track and process orders. Processed returns of defective merchandise. Prepared and completed warehouse orders for delivery or pick-up according to schedule. Delivered product to customers in a timely manner. Interacted with customer to resolve Will Call questions or concerns.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
Sales Account Specialist
Bestbath Systems
02.2022 - 02.2023
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Processed customer orders in a timely manner
- Ensured compliance with company policies and procedures related to sales activities
- Responded promptly to customer inquiries via phone or email
- Produced sales documents, finalized deals and filed records
- Listened to customer needs to identify and recommend best products and services
Collections Account Manager
Dennis Dillon Auto Group
06.2007 - 12.2021
- Used a complete cash receipt system to track payments
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency
- Conducted skip tracing activities to locate customers who had not responded to collection efforts
- Negotiated repayment arrangements with customers to ensure timely payments
- Reviewed customer account information and updated records as needed
- Received payments and posted amounts to customer accounts
Wildland Firefighter
Grayback Forestry
04.1999 - 09.2006
- Trained and supervised new firefighters
- Operated pumps, hoses, nozzles, chainsaws and other tools used in fighting fires
- Followed relevant codes, regulations and safety techniques
- Deployed water drops from helicopters when necessary to control fires and protect structures
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
- Improved crew safety through diligent hazard assessment and risk management during incidents.
- Reduced wildfire damage to property by employing effective structure protection measures.
Education
General studies -
Caldwell High School
Caldwell, ID05.1993
Skills
- Customer service, Time management, Communication skills, English, Bilingual, Microsoft word, Microsoft excel, Leadership, Computer literacy, Documentation review
- Vehicle appraisal
- Warranty sales
- Financial acumen
- Upselling and cross selling
- Effective closing techniques
- Credit application processing
- Trade-in valuation
Languages
Spanish, English, English/Spanish
Timeline
Used Car Sales Consultant
Drive Happy Auto Sales In Nampa
12.2024 - Current
Warehouse Worker/Driver, Warehouse Orders
Mygrant Glass Company
10.2023 - 09.2024
Sales Account Specialist
Bestbath Systems
02.2022 - 02.2023
Collections Account Manager
Dennis Dillon Auto Group
06.2007 - 12.2021
Wildland Firefighter
Grayback Forestry
04.1999 - 09.2006
General studies -
Caldwell High School
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