Armando Pedroza Jr
El Paso,TX
Summary
Knowledgeable General Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Circle K
07.2024 - Current
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Manage employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory
- Develop employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conduct regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Manage store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
Store Manager
Walgreens
08.2019 - 06.2024
- I champion the customer experience by monitoring and analyzing customer service provided by team members, on the spot coaching and encouragement. Develop action plans for improvement in both front end and pharmacy.
- I build team effectiveness by fostering trust and respect among team members and peers by listening and asking for feedback and by investing time to train, coach and onboard my team members to help enhance team effectiveness and hold them accountable for the one box performance.
- I champion day to day actions by enabling my team to prioritize and multitask daily tasks to ensure that the customer’s needs are met with the highest quality.
- I analyze and work with my team to supervise inventory trends and inventory management leveraging company resources to avoid outs and overstock.
- I work with my District Manager to ensure execution of operational feedback, serve as a liaison between district, corporate and the store to provide communication channel, respond to request, provide feedback and implement initiatives.
Education
High school or equivalent - undefined
Skills
- Pharmacy Technician Experience (10 years)
- Store Management Experience
- Retail Management (10 years)
- Supervising Experience (10 years)
- Merchandising (10 years)
- Negotiation
- Outside sales
- Management (10 years)
- Sales
- Customer service (10 years)
- Computer skills
- Microsoft Office (6 years)
Certification
- Ptcb
- May 2019 to May 2021
- Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Store Manager
Circle K
07.2024 - Current
Store Manager
Walgreens
08.2019 - 06.2024
High school or equivalent - undefined
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