Proactive guest service professional aiming to fulfill an opportunity to add an invaluable new facet to the Disneyland custodial team in a Disneyland day custodial guest service role. Solid foundation of hospitality experience and guest service satisfaction shown through 17 years in related roles.
Filings grievances, enforcing the CBA working with stewards. Looking for new leaders and new stewards teaching or giving y stewards class to the new stewards. Working on agendas for our management's meetings. Organizing members for campaigns or any other despues going on. Working on arbitration. cases. Updating sales force and doing my site visits
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Keep the area safe for our guests and cast members.
Complying with safety and sanitation guidelines to ensure the health .
Clean and sanitation of restrooms, toilets, floor, sinks, baby tables, trash cans, doors, hand dryer mirrors and walls.
Emptied trash cans and Disinfect all areas handrails, trash cans, break rooms,benches,Attractions,and restrooms.
Swept areas and pick up any liquid spill in well-managed time frame to make sure the safety of our guests and cast members.
Swaep
Scheduling
Safety