Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Armando Peña

Moreno Valley,CA

Summary

Proactive guest service professional aiming to fulfill an opportunity to add an invaluable new facet to the Disneyland custodial team in a Disneyland day custodial guest service role. Solid foundation of hospitality experience and guest service satisfaction shown through 17 years in related roles.

Overview

29
29
years of professional experience

Work History

Internal Organizer

Seiu-Usww
05.2023 - Current

Filings grievances, enforcing the CBA working with stewards. Looking for new leaders and new stewards teaching or giving y stewards class to the new stewards. Working on agendas for our management's meetings. Organizing members for campaigns or any other despues going on. Working on arbitration. cases. Updating sales force and doing my site visits

Custodial Guest Service Team Lead

Disneyland
07.2006 - 05.2023

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Keep the area safe for our guests and cast members.

Complying with safety and sanitation guidelines to ensure the health .

Clean and sanitation of restrooms, toilets, floor, sinks, baby tables, trash cans, doors, hand dryer mirrors and walls.

Emptied trash cans and Disinfect all areas handrails, trash cans, break rooms,benches,Attractions,and restrooms.

Swept areas and pick up any liquid spill in well-managed time frame to make sure the safety of our guests and cast members.

Swaep

Receiving Lead

Dot Printer
09.2007 - 11.2010
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Recorded regular progress and issues with products.

Warehouse Manager

Midwest Air Technologies
05.1996 - 05.2006
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Onboarded, trained and supervised 40-person warehouse staff with strong record of meeting schedule and performance goals.
  • Built motivated warehouse team of 40 well-trained staff.

Education

Valley High School
07.1994

Computer And Information Sciences

Orange Coast College

Diploma - Computer Technician

UEI College - Cerritos
08.1995

Skills

Scheduling

  • Guest complaint resolution
  • Guest inquiry resolution
  • Guest communication
  • Strategic Planning
  • Workflow planning
  • Cleanliness

Safety

Accomplishments

  • Supervised team of 15 staff members.

Timeline

Internal Organizer

Seiu-Usww
05.2023 - Current

Receiving Lead

Dot Printer
09.2007 - 11.2010

Custodial Guest Service Team Lead

Disneyland
07.2006 - 05.2023

Warehouse Manager

Midwest Air Technologies
05.1996 - 05.2006

Valley High School

Computer And Information Sciences

Orange Coast College

Diploma - Computer Technician

UEI College - Cerritos