Armando Reyes
Las Vegas,United States
Summary
Highly motivated with a strong foundation in customer service, seeking to leverage service skills in a dynamic, fast-paced environment. Eager to improve and adapt abilities while utilizing expertise in teamwork, communication, and problem-solving. Prepared to assist clients, troubleshoot issues, and collaborate effectively with teams and Individually to ensure seamless workflows and timely task completion. Committed to continuous learning and professional growth in a new role.
Overview
6
6
years of professional experience
Work History
Directional, Registration. tbc.
HADCO.
09.2025 - Current
- Assisted with General Session by guiding and directing guests to their seats and the overfill areas
- Helped answer general questions about convention and assisted with time frames and locations.
- Assisted guests with badge collection, whether it was via qr code or database search in a quick manner
- Room monitor- Scanned badges to ensure guests with access were in proper areas.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Ambassador
MGM Resorts International
08.2024 - Current
- Enroll and Input guest information into BetMGM System for mobile sports betting, as well as engage in proper customer service to ensure confidence of mobile app
- Verified and ID Guests to ensure players are of legal gaming age and that information is up to date
- Completed paperwork and followed proper procedure to protect confidentiality of the players and the company
- Assisted guests with app issues and resolved troubleshooting of app while working with support team to further fix account issues.
- Performed Manual trouble shooting with app when possible to help with general hardware issues (location error, fixing app access to wifi/bluetooth)
Service Champion, Shift lead
Taco Bell
07.2020 - 11.2021
- Maintained the register with the capability to keep it constantly moving so the register doesn’t get backed up
- Stocked and maintained station, keeping it clean to company standards
- Consistently Provided friendly and enthusiastic customer service
- Calmly Addressed and resolved guests questions and concerns with empathy to resolve the issue efficiently.
- Cleaned bathrooms, the storage/back of house area, and assisted co-workers when possible
- Bagged and handed out food items, and clarified with the guest that their order was fulfilled properly and if they would like sauces or condiments before they leave
- Assembled food items with proper portions and customizations depending on the guests order
- Prepared and stored food according to company safety guidelines and regulations, dating the food according to day prepared and separated food items to prevent cross contamination
- Managed inventory, placed truck orders, delegated tasks to co workers, adjusted positions as well as managed managerial duties with efficiency
Fulfillment, Food and beverage
Target
10.2019 - 01.2020
- Followed Company policies and informed management of safety violations
- Reviewed daily queue reports to confirm all orders were processed within the shipping system as scheduled.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Back stocked and moved items In the backroom as needed to keep inventory locations and numbers correct
- Assisted guests throughout the store and co-workers with other tasks
- Used first in, first out method when stocking shelves and had 30 minutes for refrigerated/Frozen goods
- Built endcaps and kept shelves stocked throughout the day
- Lifted heavier items, up to 50 pounds in weight, ensured that the floor was clean and that product wasn’t tampered with.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV05.2018
Skills
- Analytical thinking
- Customer engagement
- Resource allocation
- Conflict resolution
- Complex Problem-solving
- Time management
- Project planning
- Data validation
- Multitasking and prioritization
Timeline
Directional, Registration. tbc.
HADCO.
09.2025 - Current
Ambassador
MGM Resorts International
08.2024 - Current
Service Champion, Shift lead
Taco Bell
07.2020 - 11.2021
Fulfillment, Food and beverage
Target
10.2019 - 01.2020
High School Diploma -
Spring Valley High School