ARMANDO SOLIS
Edinburg,Tx
Summary
Met monthly sales goals for 12 months straight. Routinely helped as many as 15 customers each day in a high-volume retail outlet. Consistently exceeded daily sales targets with an average of $50 in sales each day. Awarded 4 merit increases during the first 4 years of employment. Inventory control procedures superb sales professional Loss prevention Flexible schedule Store planning and design Strong communication skills Organized Excellent multi-tasker Time management Detail-oriented Service-oriented individual with more than 20 years working as Technician for retail organization. Determined and experienced in diagnosing issues and performing repairs. Excellent mechanical troubleshooting skills.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
24
24
years of professional experience
Work History
Driver Trainer
Texas Tropical & Behavioral Center
05.2023 - Current
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Reduced accident rates within the company through comprehensive driver education and evaluation.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Increased overall driver performance by implementing structured feedback systems and follow-up sessions.
- Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Developed strong relationships with repeat clientele through consistent quality service.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Optimized fuel efficiency by carefully planning routes in advance and maintaining proper vehicle maintenance schedules.
- Streamlined dispatch communications by using an organized system for logging call information and updating statuses promptly.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Technician
Asssurant
10.2021 - 11.2022
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Equipment.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Implemented, configured and optimized safety standards.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work to team of employees.
Lead Technician
Asurion
05.2017 - 09.2021
- Record type and cost of maintenance and repair work.
- Maintain and repair tools, equipment and machines.
- Provide outstanding customer service.
- Follow company procedures to maintain work environment in a neat and orderly condition.
- Politely assist customers in person and via telephone.
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Participate in physical inventory counts every time period.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Managed team performance by training, mentoring, disciplining and motivating 2 employees.
- Fostered relationships with internal and external customers.
- Maintained Area of certification training and continuing education.
- Adhered to established policies and standards to safely complete projects.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Validated adherence to best practices, quality standards and customer specifications.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes and producing Result.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work to team of employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Store Manager
Boost Moblie
01.2016 - 05.2017
- Boost Mobile – Mcallen, Tx Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Trained 3 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Followed up with over 15 customers each week to verify that they were satisfied with purchases.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Mentored new sales associates to contribute to the store's positive culture.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Supervised and directed all merchandise and shipment processing.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Technician
Sprint
01.2000 - 03.2014
- Processed an average of 10-20 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Exceeded personal sales goals for 4 quarters in a row.
- Educated customers on product and service offerings.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept the showroom clean and maintained neat, orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Communicated information to customers about product quality, value and style.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Offered direction and gave constructive feedback to motivate team members.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
- Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.
- Processed shipments and maintained organized stock shelves.
- Processed all sales transactions accurately and in a timely fashion.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Education
High School Diploma -
PSJA North
Pharr, Tx1999
Skills
- Issue Analysis
- Repair
- Technical Support
- Repair services
- Team Training
- Inventory oversight
- Safety and compliance
- Staff education and training
- Written/Verbal Communication
- Customer rapport
- Troubleshooting
- Video Conferencing
- Diagnosis and Troubleshooting
- Work Planning and Prioritization
- Verbal and Written Communication
- Customer Service
- Routine Inspections
- File and Record Maintenance
- System Tests
- Health and Safety Regulations
- Technical Document Reading
- OSHA Compliance
- Manufacturer Specifications
- Maintenance and Light Repair
- Multitasking and Organization
- Reading Comprehension
- Corrective Actions
- Overseeing Technicians
- Troubleshooting and Assistance
- Diagnosing Malfunctions
- Technical Instruction
- Data Connectivity
- Data Communications
- Apple IOS
- Documentation
- Microsoft Word
- System Installation
- Mechanical Aptitude
- Prevention Strategies
- Attention to Detail
Timeline
Driver Trainer
Texas Tropical & Behavioral Center
05.2023 - Current
Technician
Asssurant
10.2021 - 11.2022
Lead Technician
Asurion
05.2017 - 09.2021
Store Manager
Boost Moblie
01.2016 - 05.2017
Technician
Sprint
01.2000 - 03.2014
High School Diploma -
PSJA North
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