ARMANDO SORIANO
Houston
Summary
Driven sales professional with a proven track record at Conn's Appliance, specializing in client account management and relationship building. Excelled in customer needs assessment and workplace safety, achieving notable customer satisfaction. Expertise in fluent bilingualism enhances communication and service quality. Demonstrated leadership and efficiency as a Key Holder at Dollar General, fostering team collaboration and operational excellence.
Overview
4
4
years of professional experience
Work History
Optician
America's Best Contact and Eyeglasses
09.2024 - Current
- Made/answered calls to and from customers to help them with question and inquiries about their prescription, appointments, or insurance.
- Gather information about patients insurance and inform them of their benefits.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Sales Associate
Conn's Appliance
11.2023 - 09.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Engaged with guests to understand and anticipate customer service needs.
- Built relationships with potential customers by providing helpful advice on product selection.
- Performed cleaning tasks, keeping store neat and organized.
Sales Associate
Old Navy
02.2022 - 11.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
Key Holder
Dollar General
03.2021 - 12.2022
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
Education
High School Diploma -
Houston Gateway Academy
Houston, TX06-2021
Skills
- Client Account Management
- Relationship Building
- Customer Needs Assessment
- Safety enforcement
- Workplace Safety
- Fluent Bilingualism
- Customer service
- Computer skills
LANGUAGES
English - Native - From Birth
Spanish - Fluent - From Birth
Timeline
Optician
America's Best Contact and Eyeglasses
09.2024 - Current
Sales Associate
Conn's Appliance
11.2023 - 09.2024
Sales Associate
Old Navy
02.2022 - 11.2023
Key Holder
Dollar General
03.2021 - 12.2022
High School Diploma -
Houston Gateway Academy
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