Armando Tovar
Sylmar,CA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Residential Support Worker
Humanistic Foundation
Los Angeles, CA
09.2025 - Current
- Supported residents with daily living routines, promoting safety, dignity, and independence.
- Monitored behavioral changes and reported concerns to care teams promptly.
- Assisted with personal care, medication reminders, and household tasks.
- Documented resident progress, incidents, and shift handovers accurately.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
Delivery Driver
Sway
Culver City, CA
02.2025 - Current
- Delivered shipments to customers with professional service and clear communication.
- Planned efficient delivery routes to meet tight schedules and reduce travel delays.
- Loaded, secured, and verified packages for safe transport and accurate order fulfillment.
- Inspected vehicle condition before trips to maintain safety and reliability.
Enhance Care Manager
Sycamores
Los Angeles, CA
11.2024 - 02.2025
- Coordinated care and connected members with resources to enhance health outcomes and overall well-being
- Completed psychosocial assessments to identify needs, risks, and appropriate interventions.
- Coordinated individualized care plans supporting client goals and continuity of services.
- Collaborated with multidisciplinary teams to align treatment recommendations and service delivery.
- Connected clients with community resources, benefits, and referral pathways.
- Communicated with families and providers to reinforce treatment goals and follow-up care.
Child Development Specialist
Crystal Stairs, Inc
Los Angeles, CA
05.2022 - 10.2024
- Improved lives of families and children through high-quality child care services, research, and advocacy.Assessed children's developmental progress and developed intervention plans.
- Directed child development support services, ensuring families received accurate guidance and timely referrals.
- Assessed developmental concerns and recommended appropriate early intervention resources.
- Maintained detailed case documentation, eligibility records, and family service notes for compliance.
- Collaborated with providers and community partners to coordinate child care and developmental support.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
Customer Service Associate
Home Depot
Los Angeles, CA
02.2012 - 06.2023
- Delivered fast, friendly service by proactively engaging customers to identify needs and offer tailored assistance
- Resolved customer inquiries with product knowledge, delivery updates, and order status information.
- Processed returns, exchanges, and refunds accurately using point-of-sale systems.
- Guided customers through product selection, availability, and special-order options.
- Coordinated with store departments to locate items and complete timely service requests.
- Improved service efficiency by streamlining escalations and resolving complex customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Early Head Start Teacher/ Residential Ad.
St. Anne's
Los Angeles, CA
07.2021 - 05.2022
- Developed and implemented educational plans for preschool children, focusing on their social-emotional, physical, and cognitive growth. Managed classroom operations and maintained compliance with program standards and regulations.
- Planned developmentally appropriate lessons aligned with Early Head Start curriculum and child development goals.
- Observed children daily to document progress and adjust activities for individual learning needs.
- Maintained safe, nurturing classroom environment supporting social, emotional, and cognitive growth.
- Communicated regularly with families to strengthen partnerships and reinforce home-based learning.
- Coordinated with multidisciplinary staff to support referrals, services, and individualized child goals.
- Modeled best practices for colleagues through coaching on infant and toddler care strategies.
- Implemented hands-on learning opportunities in math, science, and creative arts to engage students fully in the educational process.
- Supported diverse learners by differentiating instruction to meet individual needs and abilities.
- Increased students'' social-emotional development with age-appropriate activities focusing on empathy, self-regulation, and cooperation.
Teacher
Bright Horizons
Westwood, CA
06.2018 - 07.2021
- Created safe, nurturing learning environment and developed lesson plans to foster social, emotional, and cognitive development in young children.Monitored and documented student progress through regular assessments., communicate with parents, and manage classroom behavior
- Designed developmentally appropriate lesson plans aligned with Bright Horizons curriculum standards.
- Fostered nurturing classroom environment supporting social, emotional, and cognitive growth.
- Communicated effectively with families regarding milestones, behavior, and classroom activities.
- Maintained compliance with state licensing, health, and safety requirements.
- Implemented positive behavior guidance to promote respectful classroom interactions.
- Collaborated with teaching staff to coordinate daily routines and learning experiences.
Education
Bachelor of Science - Child Development and minor Criminal Justice
California State University, Los Angeles
Los Angeles, CA05.2018
Skills
- Direct care
- Behavioral support
- Intake assessments
- Intake forms
- Documentation skills
- Medication administration
- Resident supervision
- Community integration
- Client advocacy
- Cultural competence
- Reinforcement techniques
- Boundary setting
- Certified in CPR/AED
- Decision-making
- Problem-solving
- Time management
- Crisis intervention
- Adult engagement
- Active listening
- Effective communication
- Excellent communication
- Multicultural sensitivity
- Boundary setting
- Youth engagement
- Multitasking
Certification
Child Development Certificate
Timeline
Residential Support Worker
Humanistic Foundation
09.2025 - Current
Delivery Driver
Sway
02.2025 - Current
Enhance Care Manager
Sycamores
11.2024 - 02.2025
Child Development Specialist
Crystal Stairs, Inc
05.2022 - 10.2024
Early Head Start Teacher/ Residential Ad.
St. Anne's
07.2021 - 05.2022
Teacher
Bright Horizons
06.2018 - 07.2021
Customer Service Associate
Home Depot
02.2012 - 06.2023
Bachelor of Science - Child Development and minor Criminal Justice
California State University, Los Angeles