ARMANDO VALADEZ
Chino,CA
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of professional experience
Work History
Account Executive, Community Solutions
Spectrum
Riverside, CA
09.2022 - Current
- Secured bulk internet and video contracts for multifamily properties, enhancing service offerings.
- Targeted property owners, developers, and consultants to build a pipeline of 10,000 units.
- Negotiated right of entry contracts for new multifamily developments.
- Managed consultative sales process from lead identification through contract execution.
- Developed new business through phone, email, social media, and in-person interactions in SoCal footprint.
- Collaborated with legal support teams to negotiate favorable contractual terms.
- Participated in local and regional industry events to promote Spectrum services and solutions.
Inbound Sales Manager, Community Solutions
Spectrum
San Diego, CA
07.2021 - 09.2022
- Led and developed team of six supervisors, each managing 14-15 direct reports in inbound SCS sales environment.
- Exceeded company revenue goals in all areas, including connects, upgrades, and additional PSU sales.
- Created and marketed sales incentives to enhance sales performance and drive results.
- Monitored individual and team sales performance daily to identify improvement opportunities.
- Collaborated with multiple support groups to maximize performance, productivity, and service levels.
- Partnered with training department to develop and deliver comprehensive sales training programs.
- Participated in daily, weekly, and monthly meetings with leadership to discuss performance metrics.
- Recognized as top overall SCS Sales Manager for nine out of twelve months.
Senior Sales Manager, SMB OTM
Spectrum
San Antonio, TX
07.2018 - 07.2021
- Developed and led team of 4-6 supervisors overseeing 12-14 outbound SMB sales agents.
- Focused on teaching prospecting and funnel management to promote agents into leadership roles.
- Collaborated with leadership to refine strategies and enhance hiring processes.
- Created agendas and presentations to identify operational deficiencies and drive improvements.
- Managed administrative tasks related to operations and performance indicators.
- Implemented changes that boosted productivity and enhanced key performance metrics.
- Trained supervisors in coaching techniques while handling escalated customer support issues.
- Participated in strategy meetings to drive revenue growth from existing and new customers.
Sales Manager, SMB OTM
Spectrum
Cypress, CA
03.2017 - 07.2018
- Led and developed a team of 13-15 B2B outbound sales agents to achieve consistent performance.
- Guided agents in pipeline management using Excel tracker and Outlook for improved results.
- Ensured comprehensive training for agents to understand business processes relevant to their roles.
- Managed administrative tasks related to operational and performance indicators effectively.
- Resolved customer escalations through proactive communication and immediate follow-up.
- Participated in daily, weekly, and monthly meetings to align on sales strategies.
- Promoted collaboration between managers and supervisors, enhancing overall site success.
- Served as backup for co-supervisors and director during absences.
Inbound Sales Consultant, SMB
Spectrum
Cypress, CA
12.2015 - 03.2017
- Engaged in consultative selling of Business Internet, Business Class Voice, and Business TV services to new and existing clients via inbound and outbound calls.
- Maintained expectations of all SMB customers within sales pipeline to ensure satisfaction.
- Managed sales pipeline using Salesforce CRM, Excel, and Outlook to maximize selling opportunities.
- Cultivated long-term relationships with IT professionals to identify new sales opportunities.
Education
Associate degree - Computer Networking Systems Technology
ITT Technical Institute
West Covina, CA01.2001
Skills
- Contract negotiation
- Consultative selling
- Sales pipeline management
- Customer relationship management
- Market analysis
- Lead generation
References
References available upon request.
Timeline
Account Executive, Community Solutions
Spectrum
09.2022 - Current
Inbound Sales Manager, Community Solutions
Spectrum
07.2021 - 09.2022
Senior Sales Manager, SMB OTM
Spectrum
07.2018 - 07.2021
Sales Manager, SMB OTM
Spectrum
03.2017 - 07.2018
Inbound Sales Consultant, SMB
Spectrum
12.2015 - 03.2017
Associate degree - Computer Networking Systems Technology
ITT Technical Institute