Armando Villegas
Laredo,TX
Summary
I have experience in customer service, including greeting, assisting, and informing customers, among other things. I also have knowledge of warehouse operations, such as using equipment, cleaning, organization, etc.
My overall goal is to provide a positive experience for customers, colleagues and supervisors, showing them that I am a capable person who can achieve great results.
Overview
6
6
years of professional experience
Work History
Warehouse Operator
Medline Industries
03.2025 - Current
- Operated warehouse equipment to efficiently transport and organize products.
- Assisted in receiving, inspecting, and storing incoming shipments accurately.
- Maintained cleanliness and organization of work area to uphold safety standards.
- Collaborated with team members to ensure timely order fulfillment and dispatch.
- Conducted regular checks of equipment to ensure proper functioning and safety compliance.
- Adapted quickly to changing priorities in a fast-paced warehouse environment.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Achieved targets for order processing, diligently working to meet daily quotas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Warehouse Laborer
Midwest Sterilization
08.2024 - 03.2025
- Executed quality control checks on sterilized products, maintaining compliance with safety standards.
- Maintained clean and organized work environment, adhering to sanitation regulations.
- Collaborated with team members to optimize workflow and reduce processing times.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to a more efficient workflow by maintaining clean and organized work areas, allowing for easier navigation within the warehouse.
- Reduced product damage rates by following proper material handling techniques when transporting goods within the warehouse.
- Collaborated with other departments to ensure timely resolution of issues affecting the supply chain or overall operational efficiency.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
Food Waiter
Tacos Kissi
03.2022 - 05.2024
- Delivered exceptional customer service, ensuring guest satisfaction and timely order fulfillment.
- Managed multiple tables efficiently, maintaining a high level of organization during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Developed positive relationships with regular customers, contributing to enhanced loyalty and repeat business.
- Resolved customer complaints promptly, utilizing conflict resolution skills to maintain a welcoming environment.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Chester's Clerk
Chester's Chicken
05.2020 - 03.2022
- Prepared high-quality meals following established recipes and presentation standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
- Collaborated with team members to streamline food preparation processes and minimize waste.
- Trained new staff on cooking techniques, safety protocols, and kitchen operations procedures.
- Oversaw inventory management, ensuring proper stock levels and minimizing spoilage.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Streamlined food preparation process, increasing kitchen productivity.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
Education
High School Diploma -
United High School
Laredo, TX06-2020
Skills
- Warehouse equipment operation
- Inventory management
- Order fulfillment
- Safety compliance
- Quality control
- Material handling techniques
- Team collaboration
- Forklift operation
- Pallet jack operation
- Process optimization
- Customer service skills
- Problem resolution
- Packaging and labeling
- Product location
- Storage organization
- Barcode scanning
- Stock control
- Attention to detail
- Willing to learn
- Stacking and staging
- Truck loading and unloading
- Labeling and boxing
- Protective equipment use
- Materials handling safety training
- Material handling
- Lifting and sorting
- Inventory organization
- Product verification
- Wrapping and boxing
- Materials sorting
- Loading dock operations
- Warehouse environment safety
- Teamwork and collaboration
- Storage area maintenance
- Damage prevention
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Warehouse Operator
Medline Industries
03.2025 - Current
Warehouse Laborer
Midwest Sterilization
08.2024 - 03.2025
Food Waiter
Tacos Kissi
03.2022 - 05.2024
Chester's Clerk
Chester's Chicken
05.2020 - 03.2022
High School Diploma -
United High School