Armando D Lopez
Austin,TX
Summary
Results-driven Outlet Manager with expertise in compliance management, staff training, and customer service. Demonstrated ability to optimize store performance and enhance customer satisfaction through strategic initiatives.
Overview
14
14
years of professional experience
Work History
Outlet Manager
Hilton
Austin, Texas
02.2018 - 09.2026
- Managed daily operations of an outlet, including inventory management, staff scheduling, and customer service.
- Collaborated with upper management to develop strategies that increased store traffic and profitability.
- Set expectations for customer service standards and monitor compliance with policies and procedures.
- Conducted on-the-job training for associates to optimize performance and productivity.
- Responded promptly to customer inquiries and complaints, improving overall service quality.
- Ensured compliance with safety regulations among all staff members.
Outlet Manager
Omni Hotels & Resorts
Austin, Texas
04.2012 - 02.2018
- Managed daily outlet operations, ensuring effective inventory control, staff scheduling, and customer service.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Led on-the-job training for associates, improving their performance and service delivery.
- Cultivated a positive workplace culture by encouraging open communication and teamwork. to enhance employee engagement and satisfaction.
- Maintained a clean working environment for both customers and staff members.
Education
Associate of Arts - Hospitality Management
Del Mar College
Corpus Christi, TX05-2006
Skills
- Inventory management
- P&L management
- P&L administration
- Compliance management
- Customer relationship management
- Customer service
- Staff training
- Supervision and training
- Employee scheduling
- Vendor management
- Strategy development
Timeline
Outlet Manager
Hilton
02.2018 - 09.2026
Outlet Manager
Omni Hotels & Resorts
04.2012 - 02.2018
Associate of Arts - Hospitality Management
Del Mar College