Armando Bungay
50 North B Street,CA
Summary
Proven leader in hospitality management, adept at enhancing guest satisfaction and streamlining operations at Crowne Plaza Hotel. Excelled in front desk operations and maintenance management, significantly improving financial accuracy and equipment reliability. Skilled in multitasking and fostering teamwork, consistently achieving operational excellence without compromising guest relations.
Overview
23
23
years of professional experience
Work History
Sr. Night Auditor/Hotel Front Desk Agent
Crowne Plaza Hotel San Francisco Int'l. Airport
10.2004 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Hotel Maintenance Manager
Holiday Inn Express
04.2001 - 10.2004
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Bachelor of Science - Civil Engineering
National University
Manila, Phils.06.1982
Skills
Front Desk Operations
Multitasking and Organization
Problem-Solving
Generating Reports
Night Audit Reports
Resolving issues
Teamwork and Collaboration
Decision-Making
Guest Services
Account Balancing
Guest Relations
Timeline
Sr. Night Auditor/Hotel Front Desk Agent
Crowne Plaza Hotel San Francisco Int'l. Airport
10.2004 - Current
Hotel Maintenance Manager
Holiday Inn Express
04.2001 - 10.2004
Bachelor of Science - Civil Engineering
National University
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