Armani Alcantara
West Hazleton,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Security Officer
Hazleton Area School District
2024.04 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Technician
Hazleton Eye Specialists
2023.12 - 2024.03
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Ensured timely processing of eyewear orders by diligently tracking shipments and promptly notifying patients upon arrival.
- Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
Career Preparation Instructor
Keystone Job Corps Center
2023.05 - 2024.12
- Developed engaging and informative lesson plans that incorporated multiple learning modalities to help students grasp complex concepts.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Performed assessments focused on long and short-term student needs to develop individualized education program.
- Remained calm and patient in student interactions to support individual growth and development.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Attended meetings, training and activities to enhance skills and credentials.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Evaluated performance of students and made provisions to meet learning needs.
Residential Advisor
Keystone Job Corps Center
2022.07 - 2023.05
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Communicated with staff to resolve problems with individual students.
- Answered telephones and routed calls or delivered messages.
- Observed students to detect and report unusual behavior.
- Collaborated with counselors to develop counseling programs that addressed student needs.
Supervisor
Command Security Corporation
2018.10 - 2020.03
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2015
Skills
- Call Center Operations
- Records Management
- Relationship Building
- Meeting Coordination
- Time Management
- Problem-Solving
- Organizational Skills
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Hazleton Area School District
2024.04 - Current
Technician
Hazleton Eye Specialists
2023.12 - 2024.03
Career Preparation Instructor
Keystone Job Corps Center
2023.05 - 2024.12
Residential Advisor
Keystone Job Corps Center
2022.07 - 2023.05
Supervisor
Command Security Corporation
2018.10 - 2020.03
High School Diploma -
Hazleton Area High School
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